After being forced to extend our trip to Singapore by one day due to Jetstar cancellation I was promised a $100 voucher for each passenger. Careful what you wish for! The first voucher arrived within the 5 days mentioned. The second voucher has arrived one month later and only after 9 phone calls to the useless 131 staff. I hope the rudeness I have now become almost accustomed to using does not rub off permanently on my behaviour, however this seems to be the only thing they respond to. Would love to be privy to some of the "recorded converstaions" they must be hilarious. Back to the vouchers! I was told I could use the voucher for any add on by accessing "Manage My Booking" on the website. Thats a joke!. Does the phrase DONE but with errors on page sound familiar. So after 5 days with the said extra night getting closer I decided to ring the aforementioned 131 number. At the begining of the conversation which lasted a mere 40 mins I advised the operator that I had two vouchers with different numbers, however we were travelling together and had both been inconvenienced by the cancell ation. No problem you can spend the $200 on one room. Chose hotel but you know whats coming.......... Only one voucher per room even though the original bookings were both made under my Jetstar Login and name. Perhaps you could get adjoining rooms and pay the difference the operator suggests. I suggest next time you dont waste my time and know the rules upfront. Maybe we could use the $100 voucher for a $19 extra leg room if the website works again sometime soon.....and of course Jetstar gets to keep the change. Keep watching for more, my flight leaves on Thursday, what will they stuff up next?