I believe the differences between us come down to 2 questions: 1) Is the documentation Jetstar provides on baggage fees designed to trap unsuspecting passengers into paying very high last-minute charges, or is customer confusion caused by inconsistently presented baggage fees just a happy accident? 2) Is there any possible underlying economic reality that might justify Jetstar's price escalation of up to 1000% between pre-purchase baggage fees and at-airport baggage fees?
Since Jetstar has chosen not to engage on either of these questions (and instead has merely confirmed "accurate" billing), it's difficult to conclude the benign options. It seems more likely that Jetstar is uncomfortable with what may be hiding under the rocks, and believes that silence on the matter is the preferred strategy. Continued silence would, at least in my mind, support the "designed to mislead" conclusion.
I would like to encourage you to engage and constructively discuss the legitimate confusion we experienced even though we extensively reviewed (and relied upon) your ticket documentation. If you would like to constructively engage, I can be reached at 1-xxx-xxx-xxxx in the Pacific time zone (5 hours later in the day; one day earlier). If not, I'm prepared to deal with that as well.
Sincerely,
Doug Robinson