Fraudulent vouchers

We’ve were given two Jetstar vouchers for $100 each because they charged us in Australian dollars on the New Zealand website. That in itself is probably a surprise for most people, but it took us a lot of work to get those two vouchers.
Six months later we thought we might as well use them. I got my daughter to do the online stuff – not because I can’t but because I get frustrated at the craziness of Jetstar's website in particular. When she got to the use your voucher section the vouchers wouldn’t work! She spent an hour on the phone with an Asian call centre person who, while she could speak English, didn't seem to actually understand anyone else speaking it! That was the problem I’d had earlier in the year too; they don’t listen to you, they continually present the company line – which is, if at all possible don’t help the customer in the slightest. They will present you with nonsense stuff that undermines the whole process. I can’t imagine how they’re trained but it must be a most frustrating job to work in. It can hardly save Jetstar money; in fact it must lose them money. My daughter couldn’t get anywhere with this woman and got locked out of the system because it took so long. She had to start again and in spite of the next woman claiming she could sort out the vouchers at her end, we still achieved nothing. The worthless 'vouchers' eventually went in the bin.