Sorry if this is a bit off-topic. But considering that I've posted on this website before about Jetstar's abysmal performance (note that I don't fly Jetstar any more), I thought it would be nice to share the different (or should I say, diametrically opposite) response I just received from Virgin Australia.
Dear Mr ...*Bird*,
Thank you for replying to my email.
Mr Bird, I would like to again apologise for the poor experience you had on your recent flight to Melbourne. After looking into your booking again and consulting my supervisor, I am happy to inform you in light of your circumstances as a goodwill gesture I am able to provide you with a Travel Bank for the value of $55 NZ for your to use towards future travel. You will receive an email in the next 5 working days informing you of how to utilize this credit.
Once again I do thank you for taking the time to contact us with your concerns. I can only hope that we have the pleasure of welcoming you on board in the near future.
Kind Regards,
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