This airline is one of the worst airlines flying at the moment. They canceled my flight from Brisbane to Sydney on May 4th for some engineering issue 2 days earlier. I had to make some time to ring their help desk. As usual the solution was to fly from Gold Coast. When I asked them how do I get to Gold Coast at 615am from Brisbane, they were clueless and stated that it is my problem. The next option is to fly 1 hour later from Brisbane. Once again it was not as issue for Jetstar. It is only 1 hour of your time. I told them both option does not work for me. They said they can refund money. However I have to fill in a form wasting more of my time. I told them no way. You refund my money without a form. They caved in finally.
This is the second cancellation in 6 months. I have learnt my lesson. Never again. This airline is run very poorly. I am typing this complaint from tiger airways which is running on time.