jetstar hotels vouchers not issued

According to "https://www.jetstar.com/au/en/hotels-voucher-terms-and-conditions", I was expecting jetstar hotels vouchers for each of my itinerary. But, I did not receive any voucher. When I contacted customer care jetstar booking team asking me to contact jetstar holidays and they asking me contact jetstar hotels, and jetstar hotels team asking me to contact booking team, so they are in effect making me go around while avoid giving me my vouchers!!