Dear Team,
I had booked the tickets from Bali to Singapore for 1st December 2017, but as everyone is aware that there was a volcanic eruption in Bali and Bali Airport was closed so all the flights to Bali was cancelled. As i could not reach Bali so had given the request to cancel all my bookings to my travel agent. Its been a month i am following with Akbar travels as had done the booking through Akbar travels but now they are stating that Jet star has rejected the refund claim. I don't understand when all other airlines have refunded the amount then WHY Jet star has a problem? Due to Volcanic eruption Bali airport was closed so had to cancel all the booking and at such instance i believe you should show courtesy towards your clients and should refund the amount on priority. Have already got the refund from Malindo Airlines and its only jet star with whom i following regularly.
Kindly refund the amount on priority
My contact details. Please feel free to call me for further clarification
Name: Deepak Nainani
9833260599