Our 92 year old friend flew by herself on Jetstar for the first time. She travels happily alone, but at 92 years of age this was her first domestic airlines flight within Australia. Her hand luggage was 2 kilos over the limit and they hit her with a $50 on the spot surcharge. No discretion, no explanation, no options for her to leave stuff behind. 92 years of age and even then Jetstar staff couldn't see she needed a little extra help. She only weighs about 40 kilos herself, so what was an extra 2 kg compared with the weight of most other passengers! She came off the plane swearing never to fly domestic air in Australia again. I had to explain the other airlines aren't as bad as Jetstar.
Domestic
Australia-Sydney
Australia-Ballina Byron