Rude and Ugly Jetstar staff at Sydney

i had the misfortune to see off my nephew at Sydney airport and had a gross and horribly rude and ugly person on the counter call Jean or Jane, some old cranky woman about 60 with dirty blonde/brown un washed hair in a nana bun with glasses. She spent most of her time talking across the counter with some other person with short grey hair, these people need to attend a course in good manners and customer service. Then to top it all off , we overhead some male who looks like Count Dracula except has a heavy Eastern European accent who was equally rude to an old lady travelling.
Where do you get your staff from??? are they sacked from other airlines or companies???