Caught flight from Koh Samui to Singapore with a different airline. Samui flight was delayed by 20 minutes making transit transfer in Singapore to flight to Perth @ 17.55 tight but possible. I rebooked the flight to the 2 am flight because I was worried that we would not make it - the website stopped working 3 times - I didn't even know if it worked or not. Arrived Singapore airport and asked at Transit C if we could make the earlier flight as we have an 11 month old baby who was very tired and upset. They said, 'No, not possible' - no effort was made at all to assist or enquire. Arrived at Jetstar checkin after talking to service desk near check-in counter - asked again if it could be fixed - after all, because of the website not working I didn't know if the rebooking had even worked. The staff were completely rude, indifferent and uncaring - one was playing on her mobile phone! They said no, to which I asked, "When did check-in close?" - the arrogant young clerk we were dealing with responded by telling an absolute lie, claiming that it closed 5 minutes earlier than it really did. What an absolutely disgraceful way to conduct your business! Next we were told that we would have to stay in the outer area of the airport until 10pm - four hours before the new flight time and 5 hours away from when we arrived at the counter. I understand that they are a budget airline but the staff do not have to be rude and dismissive! Our baby was crying loudly, it was awful. Hello 9 hours in Changi.
Update - I emailed their customer dismissing team regarding what happened - they offered a $50 voucher; in effect, their sad effort to placate me was their worst insult of all. BEWARE!