We were suppose to fly out sat 9/5 we were advised by email that our flight scheduled for 8;30 was delayed to 12;45 we were going down there for wedding taking place at 1pm clearly we could not make this we immediately called Jetstar to see if we could get an alternative flight from euchre Sunshine Coast or Brusbsne we were advised there were no other flights as we could not make it to the event we cancelled our flight we later checked Brisbane and Sunshine Coast flights too see that there were several other flights still going and available despite earlier being told there were no flights so we were lied too, furious with this we believed they would reimburse within their 15 day guarantee of course we are more than 15 days still no refund my partner spent several hours chasing them today and still no resolution no money and no resolution with our complaint they apparently closed our call without our refund without communication without consultation and without talking to us so angry it was their screw up and they can't even refund it was out last ever huge family event and we missed it because of them so upset and angry!!!!! Never ever fly Jetstar