No one knows Jetstar like the travel industry does - and as I've said for months now in particular since they closed the Australian call centre - if any airline goes bankrupt it should be Jetstar! Our woes are endless with the call centre and the problems we encounter on a daily basis - aside from natural disasters like ash clouds and fog which everyone is affected by.
Just to give an idea - I work for a very large international corporate travel office which does thousands of $'s in sales to Jetstar every day. We have no sales rep to speak to about issues or problems and no one to contact for any assistance at all.
So the trade support is located in Manila as well and we are treated just like anyone else - sometimes worse! Today I called to get a credit note invoice for a passenger and got "Brex" on the phone who did his usual "security" checks which are such a waste of time that we have started to waste their time as well. After spending about 15 minutes on hold, and another 10 minutes with him trying to explain what I need to send to my client I was told that I had to send an email because he can't access any emails that have been sent. So when I asked him openly is it a "waste of my time to even bother calling you?" I was told "exactly"
The fact that Jetstar is tied in to Qantas is their only benefit! They have no other benefit to anyone at all. We have no choice but to call them every day because they hate to make our jobs easier - it costs too much apparently and they just simply don't care. In the end we are the ones who have to suffer.