"We value your telephone call..."

Flying tomorrow to Sydney but no itinerary or booking confirmation emailed to me. Rang to ask for confirmation/itinerary to be sent. So far, 48 minutes listening to grating non-stop Jetstar advertising, punctuated with "did you know you can ask questions on-line" (ie, why don't I just get off their telephone line), and every ten minutes they replay the two untrue statements "we value your call and will be with you soon".
There is no on-line pathway for my request, so to point out their service omission I have to use the phone, and so i must listen to their hateful "spread your wings" background music, loop after loop, for nearly an hour now. My phone battery is about to clap out. I am very angry.