Singapore to perth delayed 11 hours due to weather, however qantas flight leaving at the same time still went.
We were told that they fly a different route, which is kind of hard to believe being direct singapore to perth!
No accommodation provided just a meal voucher to the worst food outlet at changi.
Staff rude and had no answers so we went and updated customers In the line because their staff were happy to hide behind the counter and let everyone come to them for answers.
Budget airline we understand. No food, no entertainment and poor quality seats but lying about delays and not dealing with customers properly is not acceptable.
And we aren't even out of here yet. Need to be back at the counter at 3am! Never ever again.
International
Singapore-Singapore
Australia-Perth