I booked a flight to Auckland from Wellington to catch a Qatar airways flight to India.
My flight was scheduled to fly at 9.15 pm on the 27th of August- Saturday.
I got a notification on the Jetstar app saying that the flight has been delayed and will now fly at 9.35 pm instead. I promptly checked in online which meant that I could drop off my baggage by 9.15 at the latest (30 mins rule for online checkins).
I was at the counter at 9.10 pm but there was absolutely no one around. I left my luggage with a friend of mine and managed to get through to the jet star counter at gate 22 after the friendly aviation security team let me through.
I finally got through to the jet star customer service manager Tiare who told me off for being late when I was actually not. She said she waited for an extra 5 mins before she closed the counter. I was at the aviation security queue at 9.15 pm and I could see her at the gate. I don’t understand how she could be at the gate when she claimed to have been at the counter closing it. She disagreed with this when I raised this point and started getting quite defensive. I begged her to let me in and she looks at my face and goes -‘have you not heard of September 11’. Yes I have a beard and I’m a kiwi of Indian origin but does that give her the right to make such disgusting comments!
She refused to even book me into another flight(which she initially agreed to do)! I ended up wasting my time debating with someone who have absolutely no passion helping others. If you ask me , I would say she is in the wrong trade and that she is an absolute disgrace to this country for making such unacceptable racist comments!
When I said I wanted to make a complaint, she immediately wrote her name down. The look on her face tells me that she’s confident that nothing will be done by the management to address her unethical behaviours!