Australian domestic and international services
Last Updated: 17/06/2020 02:11 AM
Due to the COVID-19 restrictions, we have cancelled a large
number of our domestic and international flights through to the end of July
2020.
We're still flying a small number of domestic services to match demand and to
help transport freight, including medical supplies as part of the Australian
Government’s minimum domestic network.
Customers
can book at jetstar.com and are reminded that various quarantine restrictions
apply across states and territories.
We will notify customers directly if
there are any changes to upcoming flights to advise about available options which depending on the circumstances may be an alternative flight at no additional charge, a voucher to the full value of the booking or a refund.
Please note, cash refunds are only available where your flight has been cancelled and either you have:
- Not been provided an alternative flight that is within three hours of your original departure time, or
- you were offered an alternative flight departing more than three hours after your originally scheduled departure time, and you decide not to travel.
Got a question about flight cancellations, changing flights or vouchers? Please check our FAQs.