Fly Flexible
Last Updated: 17/06/2020 03:55 AM
Whether you’re planning to visit friends or family or take a long overdue holiday, we know you’re looking forward to booking your next flight. To ensure you can book with confidence, we’re introducing further flight flexibility.
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One fee-free date change – Australian domestic travel
If you book flights through Jetstar.com between 21 May and 30 June 2020, we’ll waive the change fee if you decide to change the date of your travel. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking. This offer applies for travel between 12 June and 31 October 2020 on any Jetstar Airways (JQ) domestic flights within Australia. If you have both a domestic and international flight on your itinerary,
a Change Fee will apply.
a Change Fee will apply.
In the instance that your flight is cancelled by us, we’ll rebook you on the next available flight to your booked destination, at no additional cost to you. Alternatively, you can choose other options.
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Voucher extension for international travel
We’ve also introduced further flexibility for Jetstar Airways (JQ) customers with international bookings. If you’re booked to fly between 1 September and 31 October and you want to change your plans, you can cancel your booking and retain the full value as a credit voucher. This excludes flights between Australia and New Zealand, and between Auckland and Rarotonga.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling. For more information and to download the app head here.
We’ve also introduced further flexibility for Jetstar Airways (JQ) customers with international bookings. If you’re booked to fly between 1 September and 31 October and you want to change your plans, you can cancel your booking and retain the full value as a credit voucher. This excludes flights between Australia and New Zealand, and between Auckland and Rarotonga.
Vouchers must be requested by 30 June and are now valid for 12 months. When you’re ready to rebook you’ll need to cover any Fare Difference in your new booking. Your voucher can be redeemed for any available flight. We usually make flights available 12 months in advance, so you’ll have about 2 years to travel.
To request a voucher, go to Manage Booking and follow these easy steps. We'll email the voucher to you within 14 business days.
To request a voucher, go to Manage Booking and follow these easy steps. We'll email the voucher to you within 14 business days.
- Click on the 'Find out More' button
- Select 'Check flight Options' button
- Click 'View other Options' button
- Select 'Request reimbursement' button
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Greater flexibility when using credit vouchers
These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal: https://app.jetstar.com/voucherbalance/index.html#/login?culture=en-au
Greater flexibility when using credit vouchers
We’ve recently improved our travel
vouchers. New and existing unused travel vouchers issued due to the impact of
COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan
(GK), have become multi-use vouchers.
vouchers. New and existing unused travel vouchers issued due to the impact of
COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan
(GK), have become multi-use vouchers.
These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal: https://app.jetstar.com/voucherbalance/index.html#/login?culture=en-au
All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.
We have also extended our
voucher expiry dates for vouchers issued from 1 March 2020 due to the
impact of COVID-19. We are now giving customers 12 months to redeem a voucher
and book any available flight (excludes vouchers issued by GK). Our flights are
generally made available around 12 months in advance, so customers will have
about two years to travel.
If you booked through a travel agent or third party websites (e.g. Flight Centre) you will need to contact them directly.
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Help ease travel restrictions faster with the Australian Government's COVIDSafe App
We encourage all Australians to download and activate the COVIDSafe app.
The app helps state and territory officials to quickly contact people who may have been exposed to the virus. It’s easy, it’s secure and ultimately, it will mean less restrictions, which will let us all travel again sooner.
The COVIDSafe app also gives you extra reassurance if you are travelling. For more information and to download the app head here.