Jetstar Asia extends temporary suspension of scheduled services to 31 May
Last Updated: 30/04/2020 01:20 PM
As border restrictions
across the region remain firmly in place and the Singapore Government extends stricter “circuit breaker” measures to 1 June 2020 to prevent the spread of
COVID-19, Jetstar Asia will further suspend scheduled services until
31 May 2020.
Limited services to Manila, Bangkok and Kuala Lumpur to repatriate citizens and permanent residents or those with written prior approval for travel will continue.
All Jetstar Asia passengers# with
existing bookings for travel from 15 March to 31 May 2020 will be offered a
refund to the full value of their untraveled booking in the form of a travel
credit voucher.
Due to the high demand at
our contact centre, the fastest and easiest way for customers to request a
voucher is by visiting Manage My Booking and
by following these steps:
- Enter your
booking number and last name - Click on the
'find out more' button - Select 'check
flight options' button - Click 'view
other options' button - Select 'request
reimbursement'
The credit voucher can be
redeemed up to the value stated on the voucher in one booking only within 6
months of issue, for travel on Jetstar within 12 months of the booking date. A
fare difference, if any, will apply.
If your flights were booked
through a travel agency or third-party website, you can also request a voucher
by visiting Manage
My Booking.
#Passengers with a 3K booking to/from Australia or
to/from Japan are requested to wait to receive a letter from Jetstar regarding
available options before visiting Manage My Booking.