Jetstar Asia Service Suspensions
Last Updated: 29/07/2020 07:55 AM
As border restrictions
remain firmly in place across the region it is necessary to extend the
suspension of the majority of Jetstar Asia’s scheduled services* until at least 31 August 2020. In
addition:
- Jetstar Asia’s Singapore to Darwin service has been suspended until 24 October 2020
- Jetstar Asia's Singapore service to Shantou has been suspended until 25 October 2020
- The launch of the new Jetstar Asia
direct service between Singapore and Colombo, Sri Lanka has been postponed
until 26 October 2020
All impacted Jetstar
Asia passengers# will be contacted directly and offered a refund
to the full value of their untraveled booking in the form of a travel credit
voucher.
Due to the high demand at our contact centre, the
fastest and easiest way for customers to request a voucher is by visiting Manage
My Booking and by
following these steps:
-
Enter your booking number and last
name - Click on the 'find out more' button
- Select 'check flight options' button
- Click 'view other options' button
- Select 'request reimbursement'
The travel credit voucher is a multi-use voucher and
can be redeemed up to the value stated on the voucher across multiple Jetstar
bookings, within 12 months of issue. A fare difference, if any, will apply.
Customers will receive a voucher within two weeks of making the request.
If your flights were booked through a travel agency or
third-party website, you can also request a voucher by visiting Manage
My Booking.
*Limited services to Manila, Bangkok and Kuala Lumpur
to repatriate citizens and permanent residents, or those with prior written
approval for travel, and general cargo operations will continue.
#Passengers with a 3K booking to/from the Philippines,
Taiwan (China), Sri Lanka or Japan are requested to wait to receive a letter
from Jetstar regarding available options before visiting Manage
My Booking.