Network Changes in April and May
Last Updated: 15/03/2020 04:13 AM
Given the evolving situation of
COVID-19 and the significant impact this is continuing to have on demand for
air travel in Asia, Jetstar Asia is planning to make further capacity*
adjustments across its network from 1 April to 31 May to better match demand.
We apologise to our customers for
the inconvenience caused by the following changes.
Taipei, Osaka
Jetstar Asia will suspend
services between Singapore-Taipei and Singapore-Osaka via Taipei from 1 April
to 31 May 2020, when the situation will be reviewed again.
All affected passengers will be
contacted directly by SMS and/or email and offered the following options:
- change travel
dates at no charge to depart and return before 1 April 2020 or after 31 May
2020 - arrange a
voucher to the value of the original booking for travel anywhere on the Jetstar
network - cancel their
bookings and obtain a full refund
Customers can contact either
Jetstar.com or their travel agent, depending on how they purchased their ticket
for more information.
Flights to Osaka with Jetstar
Asia are still available via Manila or Clark in the Philippines.
Other destinations
Jetstar Asia will reduce services
across the network from 1 April to 31 May 2020 to better match demand and will
be contacting all impacted passenger directly via email to advise them of their
options.
As cancelled services are on
multi-frequency routes, the majority of customers will be re-accommodated on
alternative flights or offered a full refund.
*Subject to regulatory
approval