For passengers travelling to/from Taiwan (updated 21 February 2020)
Last Updated: 21/02/2020 01:23 AM
For Travel to/ from Taiwan (Updated on 20 February 2020)
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The Taiwanese government is also advising citizens of Taiwan not
to visit any countries with a warning level of ‘orange’, ‘red’, ‘alert’ or
‘warning.’ Customers departing Taipei between 31 January and 31 March and
travelling to these countries, which includes Singapore, who now wish to change
their travel plans may contact us via our Live Chat for the
following options:
- A
full refund in the form of a voucher to the value of their un-flown booking
- Change
your date of travel with a waived change fee (fare difference will apply)
for flights departing before 31 August 2020
Taiwan Summer Holiday Update (12 February 2020)
The Taiwanese government has recently announced it will
postpone the Taiwan school summer holiday period by two weeks due to the
2019-nCoV.
The holiday period will now commence on 15 July 2020 and end on 13 Sept
2020. Any customer who had previously booked a Jetstar flight (before 4
February) for travel between 28 June – 15 July 2020 (inclusive), to or from
Taipei, who now wish to change their travel plans may contact us via our Live
Chat for the following options:
- A full refund in the
form of a voucher -
Change your date of
travel with a waived change fee (fare difference will apply) for flights
departing between 15 July and 13 September 2020
Important Information
If you need more information on how to redeem the travel
vouchers, you can click on this link.
If you prefer an English-speaking customer service agent,
you can leave us your details via this link.
As all our customer service agents are experiencing a high volume of enquiries,
please accept our apologies that we may not be able to answer immediately.
We seek your kind understanding and patience and if you can't get through, please try again later.