Travel Alert - Surabaya (Singapore, Indonesia)
Last Updated: 01/08/2016 07:27 PM
After assessing the latest information
from the Volcanic Ash Advisory Centre (VAAC) our team of experts have decided
to cancel two flights today to and from Surabaya Juanda International
Airport.
While we regret the frustration these
cancellations will cause, the safety of our customers and crew is always our
first priority.
Flight Cancellations: Monday, 1 August 2016
3K249 - Singapore-Surabaya
3K250 - Surabaya-Singapore
Jetstar customers may go to ‘Manage booking’ on Jetstar.com and choose from
the following options:
- Rebooking your travel free of charge to
an alternative date, within 5 days of original departure (same
destination) - Rebooking your travel free of charge to
an alternative date, within 5 days of original departure (any
destination). We will waive the change fee however fare difference may
apply -
Request a Jetstar travel voucher to the
value of the fare purchased on the original affected booking. Travel vouchers
can be used within six months to book future travel up to 12 months in advance.
If you still need to discuss your
booking, please contact our Customer Care team.
Singapore: (65) 6499 9702
Indonesia: +62 803 852 9779 (Charges apply, in English, Monday
to Sunday, 24 hours). Using an Indonesian (local) SIM card.
Indonesia: 001 803 852 9779 (Charges apply, in
English, Monday to Sunday 24 hours). Using a non-Indonesian SIM card in
Indonesia (i.e. Global roaming). You must manually connect to the Indosat
mobile network.