1 min late

Flew with Jetstar on Tues 25th Feb. We did arrive 1 minute late my husband had a boarding pass already so he was ok. We tried the self check in but were told it had closed 1 minute ago. Waited to be seen at the counter, everyone in the line kindly let us go ahead of them. When we got to the check in lady she told us to go see her collegue who just flatly turned me down. My husband had to get on the flight, the next flight was not for 7 hours which we had to pay $100 for. My complaint is that this woman did nothing to try and help even though we are talking 1 minute! She did not care that I would have to sit for 7 hours in the airport. On our flight from Wellington to Auckland we saw staff calling people out of the line who were going to be late for their flights. We saw someone issued with a boarding pass at the gate. When we pointed this out, we were told different airports have different policies. Which makes not sense to me, so Jetstar have different rules depending on where you are flying from? Auckland need to look to their Wellington staff! We fly to Auckland around 8 times a year, we will never fly with Jetstar again. Their is no excuse for rudeness!