$200 TO CHANGE A BOOKING I MADE BY MISTAKE ONLY 5 MINS EARLIER

It was YOUR MISTAKE. Jestar should not be held accountable, because you can't double check a form, let alone fill it out properly

Same thing happened to me yesterday, Matthew and I realized the error within 90 seconds. It's ridiculous that people would take the side of the airline in this scenario. Do customers really rank that lowly? Their loss. I spend hundreds every year on flights and they lost all future revenue from me by cheating me out of $60.

Clean up your language. If you don't want people to comment then don't post on a public forum. Jetstar show the time and date about three times during the booking process. YOU are the douchebag that made the mistake.
I'm now expecting you to come back with a barrage of profanities - go for it.
PS The correct spelling is "plane" - not "plain".

obviously the person that has commented works for jetstar - its another terri sullivan LOL

It is a shame that your vocabulary is not big enough to omit from the use of expletives. I think YOU WILL find they show the time and date throughout the whole booking - I know because I just made a booking. It is in a little grey box on the side as well as at the top BEFORE you process payment. You are just angry at the world because you made a mistake. I'm not bothered that you are being abusive to me. I might be a "dick" but at least I know how to book a PLANE (not 'plain') ticket. Ha.

I'm not sure if you are intentionally being inflammatory, but the point Matthew and I are making is the same. First, it's a terrible business strategy to penalize customer errors when they are detected seconds after being made. Second, this drives customers away. I just met a womderful woman and will be buying tickets for two here on out as we travel around the world, but not a single flight will be booked on JetStar. Their stock will continue to depreciate and they will eventually go bankrupt (unless they make some drastic changes to policy and customer service).

Don't have time to write - I've got a plane to catch, the one I booked properly.

Write whatever you want, have the last say, swear your head off, there will be no-more from me - I'm going on holidays.
THE END.

sometimes you get these pro jetstar people on here....and that ok....they will be back singing another tune when they get fucked over too.

Same thing happened to me today only I'm out of pocket $400!!! Yes I made the original error but Jetstar penalised me twice for it. Once by charging me the cost to change the flights and then by charging me extra for going through the call centre to book the new ones. I would like to know how else was I supposed to fix it. I rang them within seconds of realising so they would still be able to sell the original seats.same flights but dearer tickets than advertised. I have booked over 14 flights with jetsar this year alone and cannot believe their attitude to loyal customers. Skyway robbery!!!

I can agree that Matthew should have double-checked his booking before submitting it, BUT, it's always nice to see that Jetstar are still absolutely retarded with their 'fixed fees'.

I'm not blaming the phone consultants, I'm sure they don't want to be fired. It's the chimpanzees that run Jetstar, they are too ignorant to realize that realistically, in this specific situation, a $200 booking change fee is completely unnecessary.

If they really want to maintain this misguided strategy, they should put a pop-up warning that if one is making the wrong choice, it will cost them $####. Customers assume that an error won't be that costly if made so we don't triple/quadruple check things. I certainly will with whichever airline I fly with from here on out...though it won't be Jet$tar.

i dont understand why it costs even $5 to change name or spelling of a name on a ticket!!!! its all done via computer and would not cost crapstar anything to change - its just their way of making money the scummy fuckers

Jetstar used to have a 24 hour grace period, like many airlines with the tiniest concept of customer service do, but canned it in favour of this "stuff you, your mistake" approach because they realised how much more money they can make. The policy these days is to just let people pay the bloody fees, and if they can be bothered to submit a complaint, attempt to placate them with a pathetic little voucher and a template letter.

In reality, it's dead easy to change the name on the system as Leanne said. They just don't want to- at least not without some coin. This is how it works. $40 "change fee" + however much $ "fare difference" x #passengers= Huge bonus check for CEOs. It's all there on the ticket in fine print, but they rightly assume no one will ever read it.

They'll join the numerous other bankrupted companies that realized too late that the short term increase in revenue from cheating customers is not worth the loss of customer trust and loyalty. I won't fly with them again, I won't. Let's say that I'll be flying for the next 30 years (conservative) at about $1000 a year (again, conservative), they've just given $30,000 to their competitors to suck another $60 out of me. Multiply that $30,000 by dozens to hundreds of other customers and I'd be worried about my job if I were employed by JetStar. I'm not even mad at this point, just resigned to never use them again.

Matthew if you buy a $100 shirt, and realise its the wrong one so take it back to swap it for a difference brand that is $200, are you saying the store should not charge you the extra $100 difference purely in the interest of keeping the customer? Not the way the world works buddy.
The correct date/flight you wanted to undoubtedly more expensive than the one you wrongly booked. You were made to pay the difference and a standard flat rate change fee. Suck it up and build a bridge.

And Leanne Bromley, I guess you are also too naive to understand why any other airline in this country would not allow you to make a change of name at all. If people read their bloody fare rules, they wouldn't have an issue. Yes most airlines, Virgin, Qantas, will not allow you to make a name change to a ticket. They will suggest canceling the ticket for (in the case Virgin) a $60 cancelation fee, and using the remaining credit to purchase a new ticket. It's exactly the fucking same. Jetstar charge you a $70 fee, and the fare difference. WOW rocket science isn't it. Airlines are not charities.

But I still think it's unfair that someone who wishes to make a change, five minutes after confirmation, gets charged the same amount of one who wishes to make changes, a couple days (possibly even weeks) after their confirmation. And at least in my past with these kinds of requests, I have always experienced better and quicker service (most notably, not as much ignorance) from different airlines. I speak from personal experience and common sense.

I quite agree with Matthew Godley. I have used airline and other online booking systems to book airfares dozens of times. However, I had the same experience - and one of the issues is that you are talking to the Jetstar outsourced call centre in the Phillipines and you are not able to talk to anyone in Australia - there is no local contact number for complaints. Finally I managed to get some of my $200 back by writing to Jetstar and complaining - took a few weeks. I only fly with them if there is no alternative ... I am not at all impressed with their booking system or their call centre.
Where is the consumer protection legislation in cases like this. Someone in the call centre should have the authority to recognise - either that a genuine mistake has been made by the customer - or that the system has failed. My booking was made for the next day - not one month hence - and then you cannot change it on line because the system recognises that you are booked to fly within the next 24 hours. The point also is, that $200 for either a key stroke entry mistake or a system failure is a ridiculous penalty - we are their customers and we are contributing to their profits by making our own bookings and saving them money that they would otherwise pay to booking staff.

Matt! I made this mistake last night i clicked the wrong flights and during the payment process when i realised and when i clicked to go back the payment already went through so i called them up straight away to change the flights to the ones i desired and they did not understand it was just human error! now they want to charge me around $654 per person just for accidentally clicking the wrong flight! Not a happy customer :(