Don't Fly Jetstar A place to share your Jetstar complaints.

$35 call centre booking fee? "Travel Charge"? What the?

Submitted by Brendan Hill on Sun, 02/06/2013 - 21:02

My partner recently booked return flights with Jetstar.

She found out after the booking that a $35 "call centre booking fee" had been added TO EACH FLIGHT totalling $70.

On top of this, looking at the Itinerary she was charged a $67.58 "TravelCharge" fee. Despite my best efforts on Google and the Jetstar fees & charges page, I cannot work out what this is.

The call centre booking fee is absolutely outrageous and the lack of information on the "TravelCharge" fee is frustrating & unacceptable.

International
Australia-Melbourne - Tullamarine
New Zealand-Christchurch
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Comments

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

Very easy to work out , Don't

Submitted by Steve Pond on Mon, 03/06/2013 - 08:04

Very easy to work out , Don't Fly Jetstar.

WTF , why the multiple post ,

Submitted by Steve Pond on Mon, 03/06/2013 - 08:06

WTF , why the multiple post , can you delete these admin?

It's not always budget! I

Submitted by Julie Russell on Mon, 03/06/2013 - 14:07

It's not always budget! I paid $500 for a one way flight to bali from Perth! Bcos they can!! Garuda would have been cheaper!
Service is budget but price is not! This airline is a national disgrace...needs govt action against the charges!

Brendan, please let us know

Submitted by Amir Taefi on Mon, 03/06/2013 - 14:44

Brendan, please let us know what the "travelcharge" is if you manage to find out. This company is amazing. Anything to scam more money out of you. What annoys me more than anything is people who keep saying on Jetstar's Facebook "That's what you expect when you are using a budget airline". I reckon if you add all the extra money that Jetstar scams out of people once they have your money and then divide it somehow by the number of tickets it will average more per ticket than British Airways fares.

Tell me a budget airline that

Submitted by Geoffrey Boxer on Wed, 12/06/2013 - 18:47

Tell me a budget airline that doesn't have these charges? Jetstart are better than any other airline I have used

Thanks again Geoffrey for the

Submitted by Amir Taefi on Fri, 21/06/2013 - 15:44

Thanks again Geoffrey for the contribution. You appear to be very knowledgeable in the operations of Jetstar and since neither Brendan nor the rest of us can figure out what the "$67.58 TravelCharge fee" is on top of the booking fee they charged Brendan, you might want to enlighten the rest of us. Much appreciated.

@ Geoffrey - nice comment,

Submitted by Tony Clifford on Tue, 25/06/2013 - 17:04

@ Geoffrey - nice comment, praising Jetstar as always.

Oh! I just realized that

Submitted by Patsara Pook on Thu, 12/06/2014 - 13:42

Oh! I just realized that they always scam more money by "Travelcharge" which was hidden when I was paying. I was shocked when I received tax invoice, 206AUD I paid without notification.