BAGGAGE SERVICES, LOST GUITAR, COMPLETE INDIFFERENCE

THIS IS THE REPORT I LOGGED TO JETSTAR FEEDBACK. Hence it's non-hostile tone....

I flew JQ442, ref ZBNBYW, on Aug 9. My guitar didn't arrive. Reported it to baggage svces. Young lady said we will keep you informed of its progress and delivery to your Surfers Hotel. Told her I had a 7pm performance - with that guitar. No calls came.
Two hours later, I call the baggage number - IN THE PHILLIPINES. They - and Melbourne - can find no record of a missing guitar. They call back after. "Your guitar has been found - still in Melb. It won't get in until 9.40pm". The guitar had missed two subsequent flights after mine. The guitar was delivered to the hotel at 7.10AM, next day. I had checked out at 5.30AM. I flew home. At noon I received MY FIRST CALL from Jetstar in Australia. "We have your guitar. Will you be home in the next two hours". Yes I will, go ahead and send it. I then tried to advise the young Tulla baggage male, without any hostility or anger, how hugely distressing and impactful on my work, Jetstar's handling of this lost guitar had been. He COULDN'T HAVE BEEN LESS INTERESTED. Guitars will get left behind at times. I've been flying with guitar for 30 years. ALWAYS, it came on the next flight. NEVER, did it ruin my show before, by not arriving. Of the whole sorry saga, by far the saddest/worst part was the complete indifference and lack of care by the one baggage person whom I spoke to -outside the Phillipines- during the whole 26 hours.