on 6:30pm in the night of 1st of May 2011, I got text message about cancellation of flight JQ986 7am morning flight on 2nd of May, please call 131538, but it took more than 30mins to get through and talking to human beings. Jetstar only offered me later afternoon flight to Perth, I have explained to them I need to be in Perth in the morning as I scheduled, I also booked my hotel and returned flight from Virgin Blue, I can not cancel, I have to be there in the morning, there are Qantas flight available cost AUd774.70, I have no choice and have to book it via Qantas QF575, Jetstar refused to give any compensation, I am going to get legal support to request compensation, jetstar is such a bad company, I will never fly with them again, Poor Australia residents, we really do not have many good choice! tough life, but no Jetstar!!!!!
Comments
Haha you'll be wasting your
Haha you'll be wasting your money on legal fees. They are not required to reimburse you for any costs and expenses if you choose another carrier. They are required to either put you on another available flight, or refund you. Have a read of the Conditions of Carriage you accepted:
9.1 Schedules
(a) Jetstar does not guarantee it will be able to carry you and your Baggage in accordance with the scheduled date and time of the flights specified. Schedules may change without notice for a range of reasons including but not limited to bad weather, air traffic control delays, strikes, technical disruptions and late inbound aircraft. Flight times do not form part of your contract of carriage with us.
(b) Before we accept your Booking, we or our Authorised Agents will tell you the scheduled departure time of your flight and it will be shown on your Itinerary and Tax Invoice. We may need to change the scheduled departure time of your flight after your Itinerary and Tax Invoice has been issued. If you give us or our Authorised Agents contact information, we or they will try to let you know about any changes.
(c) If, after you pay for your Booking, we make a significant change to the scheduled departure time of your flight or the flight is cancelled (except where this is due to circumstances beyond our control) and:
* this change means you are unable to use your Booking for its intended purpose; and
* we or our Authorised Agents cannot book you on another flight which you are prepared to accept;
we will give you a fare refund. Unless otherwise required by law, we will not be responsible for paying any costs or expenses you may incur as a result of the changed time or cancellation.
9.2 Changes due to circumstances beyond our control
Where a delay or cancellation is caused by circumstances beyond our control, whether you have checked in or not, Jetstar will try to assist you to get to your destination, but will not be responsible for paying any costs or expenses you may incur as a result of the delay or cancellation, unless otherwise required by law.
Just to clarify, are you
Just to clarify, are you expecting them to refund your ticket and nothing more or are you expecting them to refund your ticket and also reimburse the extra you have to pay with Qantas? If its the latter, they are not required by law to pay any addition expenses you may incur as the result of a delay or cancellation. Read section 9 of the conditions of carriage that you accepted. You are wasting your time and money with legal support.
The above comment may be
The above comment may be right but as Jetstar continue to have the worst customer attention and attitude along with some dubious ways of dealing with things Luo should ensure that the local federal member is informed of the situation. We are in dire straits with what this company gets away with and under protection of the law in many case. The feds must change the laws and the only way to get them to do that is for the thousands of Jetstar victims to complain to the member.