Don't Fly Jetstar A place to share your Jetstar complaints.

Cancelled flight in the middle of Xmas holidays season due to airlane fault and no alternatives

Submitted by Tara Mar on Sat, 22/12/2018 - 08:40

Xmas time, 22nd December. flight to Bali from Melbourne was cancelled without any compensation or info, just saying due to technical reasons. Over 1 hour on the phone, still nothing. They offer alternative flights only after holidays season, which of course is unreasonable - we all have jobs. And after holiday season should be different prices
Find out jetstar has the worst terms and conditions, when they are not accountable for compensation or refund of cancelled flights, even by airplane fault.

International
Australia-Melbourne - Tullamarine
Indonesia-Denpasar (Bali)
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Comments

I had the same woke up today

Submitted by Shane Phillips on Sun, 03/02/2019 - 06:48

Got email saying flight cancelled due to engineering fault on the 22 December and called jet star only to be told that I can not be put on later flight.
So now I have to get refund
Which is near on impossible
Have contacted jet star many times
Still no luck
Have used emails and phone numbers on here with no luck
Has anyone got a refund
Still trying to get refund from jet star
All numbers and fax number on bottom of refund form not working
Sending emails to fake emails address

Try posting something on

Submitted by Anne Mainsbridge on Sat, 22/12/2018 - 13:19

Try posting something on their website or contact their complaints section.

Guessing this is the

Submitted by Casey Angus on Sat, 22/12/2018 - 15:46

Guessing this is the connection flight from our delayed JQ8 from Singapore - Melbourne --- 33 hour delay and eventually cancelled!
Simple = Jetstar never again!

Anyone else from the flight?

Submitted by Tara Mar on Sat, 22/12/2018 - 22:04

Anyone else from the flight? Contact me, we have to take actions together to get compensation.