We are going out to watch England in New Zealand, we booked a flight from Auckland to Dunedin in June 2012, in December 2012 they cancelled the flight and offered the day before or the day after, neither were any good. They then put on a flight on the day we arrived from K.L. but that flight would not have allowed us enough time to get the new flight, despite constant emails, tweets which seem to work enough for them to email me asking for details which they never do anything about, we still have not received a refund. I have now complained to the New Zealand CAA. Any advice from locals dealing with these shysters would be appreciated,
Domestic
New Zealand-Auckland
Comments
Jetstar will call it a
Jetstar will call it a "minor" change and will claim that you have to either accept an alternative flight or loose your money. Read my letter on this site (Wish me luck) http://www.dontflyjetstar.com/complaints/wish-me-luck to give you some idea of hat I had to go through. Take the bastards to the small claims court. That is the only way. Good luck.
That would depend on the type
That would depend on the type of fare you booked, and how you booked it.
If you booked the AKL-DUN leg as part of an international flight then you should be entitled to a full refund. But if it was booked separately (you got a different booking reference for it) and the fare was a bargain basement fare, then you might be out of luck.
I believe that Jetstar state in the TOC of their cheap cheap flights, that they should not be used to connect to international flights, for this very reason, and that is why you can't get the real cheap domestic fares when booking with international flights. I believe AirNZ does the same.
If you book a more expensive fare, and it is on the same booking reference as the international flight, then JetStar are obliged to find an alternative flight that suits you if they cancel one of your flights.
Regardless if it is part of
Regardless if it is part of their international or not. Jetstar is required to offer a suitable alternative option or refund the money. If I booked a 7pm flight to he somewhere at 9 I would only accept a few hours earlier anything else is an inconvenience. For that reason they should reimburse. They made a schedule change and by IATA regulations need to offer the alternate that is suitable or refund the money since they can't provide the service.
Low cost carriers always seem to think they can get away with things because they are low cost but in reality they need to be shown that they can't trample all over us because they are a budget airline.
I never fly these guys because in the industry they are known purely as Crapstar! For obvious reasons why...