At a loss to know how bags weighed and tagged as ok on one flight suddenly gain over 3kgs on the next flight. Then they want to charge $60 to upgrade your ticket. I packed and weighed very carefully to avoid any issues evan wore heavier clothing on return flight. So bag should have been lighter. Oddly when I went back for a re weigh after doing nothing to lighten the bag but made it quite clear I wasn't paying my bags were within the weight limit. Do they have a quota to meet or do they need to re calibrate their scales. Either way comes across as a scam.
Domestic
Australia-Cairns
Australia-Sydney
Comments
Carry on bags
Carry on bags
My business partner and I
My business partner and I were boarding Jetstar and had our carry on weighed.
We were 2.5 kg over and 1.0 over
My partner offered to take my computer bag as we would be one over and one under.
They refused our last minute swap and charged my credit card at the gate.
Cost $120.
On board we realised we could have thrown bottled water we had purchased bringing us nearly under.
Moving forward our business has now issued a don’t book policy.
Net loss is a dozen plus staff not using qantas or Jetstar both domestically and internationally.
Our businesses decision to vote with your feet
thieves is the only word I
thieves is the only word I have for jetstar. Long story short, lost bag found and was told everything was in the bag but when time to collect the wallet with cash was missing. Jetstar claim is not their responsibilities, but it was found and registered as having all items then the wallet was missing and is not their fault! I have always travelled jetstar interstate but will reconsider now.
Happened to me too!
Happened to me too!
Yep! I too had the same problem. After flying Qantas and Vergin to get to Hobart, then to fly Jetstar to get home to Sydney. My Carry on weight was perfect coming into Hobart. Trying to leave I was, funnily enough, 4Kilo's heavier! I was on a business trip, so it wasn't like I went site seeing and buying heaps of souvenirs to take home. I threw a few items in the bin that I could do without and then they refused to weigh my bag again saying cough up $60 or the plane will be leaving without me. So not only did I have to pay $60 more but I also lost some personal belongings in order to get my weight down. This is a clear scam on Jetstars part and it has been reported to fair trading for review. I know nothing will come of it because I am just one person. But a word from the wise to all perspective Jetstar travellers! Don't do it. Don't waste your money just to be scammed at the gate with the threat of missing your plane. Choose a more customer-focused airline with a far better reputation. Even it costs you more. Don't let these scammers blindly ruin your holiday and steal your money. I book travel for all of my 29 staff and I will never book with Jetstar again. That's a lot of money they have lost from a business perspective over 4 kilos and a petty $60.
My grocers scales are checked
My grocers scales are checked by Weights and Measure and tagged.
Who checks the Jetstar portable scales that they race from gate to gate.
The same scales kids are playing on today asi board an opposition flight.
Vote with your feet people and stay off
Their cheap flights are not so cheap when you add checked baggage and snacks
My grocers scales are checked
My grocers scales are checked by Weights and Measure and tagged.
Who checks the Jetstar portable scales that they race from gate to gate.
The same scales kids are playing on today asi board an opposition flight.
Vote with your feet people and stay off
Their cheap flights are not so cheap when you add checked baggage and snacks