To Cash the Vouchers Ref. 199576283448700001 and 202331133//228200001

Hello MAES,
Thank you for contacting us today. Please see below for the transcript of the chat between you and our team member on 22/10/2020.

Chat Started: Thursday, October 22, 2020, 18:24:40 (+1100)
Chat Origin: Sales English Contact Us
Agent Kim E
( 1s ) Kim: *Please do not share your credit card information, security code or CVV in this chat window.*
Hi, my name is Kim. How can I help you today?
( 8s ) MAES GUY: hello, I would like to get a voucher regarding my RLBEQQ booking. Kind regards
( 27s ) Kim: Hi there, Maes. I hope you are doing well today. I'll be happy to look into this for you.

Kindly bear with me while I look into this for you and I will get back to you as soon as I can.
( 34s ) Kim: May I ask for the complete name you have entered on your booking please?
( 50s ) MAES GUY: MAES Guy
( 1m 20s ) Kim: May I know if you have the itinerary with you? If you do, may I ask for the complete name you entered on the booking please?
( 1m 22s ) Kim: Full name*
( 1m 25s ) MAES GUY: or LEMPERIERE MAES Françoise
( 1m 54s ) MAES GUY: LEMPERIERE MAES Françoise
( 2m 5s ) Kim: Thanks. A moment please.
( 3m 13s ) Kim: Maes, may I confirm the full name entered on the booking for privacy purposes please? you may check the itinerary of your booking or check the details on our website via Manage My Booking page to confirm. Here's the link - https://booking.jetstar.com/mmb/#/login?culture=en-au&pid=secondnav%3ammb
( 5m 9s ) MAES GUY: The full name is: LEMPERIERE MAES
( 5m 43s ) MAES GUY: There is no other name
( 6m 24s ) Kim: I understand you may have paid for the flight, but I need to follow our privacy rules and I can't give access to you unless you can answer the access questions correctly.
( 6m 30s ) MAES GUY: LEMPERIERE MAES Françoise Ginette
( 6m 36s ) Kim: Thank you.
( 6m 59s ) Kim: I have checked this for you and we can confirm that a voucher was processed and sent out last 11th of July 2020 and the voucher number is - 202331133//228200001

Unfortunately, we are unable to re-send the voucher since we have no email service here with Livechat but, you may take note of the voucher number through this chat as you will only need the number to book for your future flights
( 7m 20s ) MAES GUY: thank you
( 7m 35s ) Kim: You're welcome. Would there be anything else that I can help you today
( 8m 43s ) MAES GUY: no
( 8m 45s ) Kim: It was a pleasure assisting you today and I hope you enjoy the rest of the day and please stay safe.

Great to chat with you - I hope it was helpful. Before you head off, would you mind clicking 'End
Conversation' (in the top right-hand corner) to answer a few quick questions about your experience
today? We're always looking to sharpen up the way we do things.

Kind Regards,
Jetstar

am requesting a refund for this flight ordered October 12, 2019.
Singapore / Darwin flight there and back.
voucher 202331133//228200001

Voucher Name:
LEMPERIERE MAES Françoise Ginette

Dear Sir or Madam,

I am writing to you regarding the two vouchers (reference above), vouchers I got following my flights cancellation.
I would be grateful to receive the cash for these vouchers. Due to the current situation, I won’t be able to use these vouchers.

Could please confirm you have receive my query and you will be able to process it. Please let me know if you need anything else from me in order to process the conversion of my vouchers in cash.

Thanks in advance for your assistance,

Kind regards

Francoise Maes

mail : francoise.maes@dbmail.com
M. Guy MAES
Mme Françoise LEMPERIERE MAES

vouchers I got following the flight restrictions due to the pandemic.”

Thanks in advance for your assistance,

Kind regards
Françoise MAES