Changed my Seat because I hadn't pre paid for it

Submitted by Marie Hourn on Sat, 16/12/2017 - 20:36

I was traveling home from Sydney to Gold Coast with my Daughter and 18 month old Grandson
We arrived at Sydney Airport 2 hours before the flight to make sure we were sitting together so I could help my daughter with my Grandson. And our 3 bag's of carry on luggage
Only to find out they had changed my seat to 10 rows down from my daughter's and Grandson's seat.
Not only had my Daughter payed for her seat $99 but also paid $30 for my Grandson to sit on her lap for the trip home.!!!!!!
JETSTAR decided to move me to a different seat. I WAS TOLD Because I hadn't Paid for my Seat Selection on line THEY COULD CHANGE MY SEAT !!!!!!!!!!
When I explained to the staff at the desk that my daughter needed me to help her with my grandson and our baggage
There was no compassion at all !!!!!
The Staff were VERY RUDE and inconsiderate
And WE will NEVER NEVER EVER FLY JETSTAR
AGAIN FOR THE TOTAL INCONSIDERATE STAFF AND THE STRESS YOU CAUSED FOR MYSELF AND MY DAUGHTER ...

Domestic

Australia-Sydney

Australia-Gold Coast

Comments

Typical. They don't want you

Submitted by Nigel Hamley on Sun, 17/12/2017 - 09:27

Typical. They don't want you to have a good flight

Today I was basically ejected

Submitted by Darren Pincini on Sun, 17/12/2017 - 11:40

Today I was basically ejected off a bali flight for moving 1row to 3 spare seats to give elderly couple more room

When I questioned the flight manager why

Was told. I have told you to move back to your seat

Then the ass covering started

I intend taking this to vcat

Could you please let me know

Submitted by Doug Robinson on Sun, 17/12/2017 - 11:55

Could you please let me know what the vcat is? I may want to register a complaint there as well. Maybe expand this via a further comment? Thanks.

VCAT is The Victorian Civil

Submitted by Daniel Gunn1 on Sun, 17/12/2017 - 13:12

VCAT is The Victorian Civil and Administrative Tribunal, who will most likely direct Darren to the Airline Advocate, which is where the majority of disputes with airlines are handled. Darren needs to go here: http://www.airlinecustomeradvocate.com.au/General/LodgeComplaintPre.aspx

Thanks Daniel! I'll file

Submitted by Doug Robinson on Sun, 17/12/2017 - 15:06

Thanks Daniel! I'll file there tomorrow. We've got to keep their hands to the fire.