CLASS ACTION LAWSUIT

Submitted by Lisa Danes on Sun, 13/01/2013 - 13:38

Anyone with a LEGITIMATE claim against Jetstar eg: NOT you were late!! Eg: you paid for a service which was cancelled and you were not notified and have done everything the right way to get your money back but Jetstar has just absorbed it and given you the longest possible run around and you are still not in possession of your money.... Please get in contact with my via Facebook private message as I am interested in pursuing a class action law suit against them.... But only if you've got all the paperwork for doing the right thing from your end without slander etc...

Cheers - Lisa

Domestic

Australia-Melbourne - Tullamarine

Australia-Cairns

Comments

Hi Lisa I posted my story on

Submitted by Michael Gschwendtner on Tue, 22/01/2013 - 18:45

Hi Lisa

I posted my story on this website a few hours ago and would like to support your lawsuit. I'm just not sure how I can get in contact with you. There was no option on your Facebook page to send you a message.

Cheers,
Michael

Hi Lisa We were ripped off

Submitted by Soo Yin Clarke on Tue, 22/01/2013 - 19:52

Hi Lisa

We were ripped off by Jetstar too last June. How do we go about it?

Soo Yin Clarke

Hey Guys, I am giving them

Submitted by Lisa Danes on Tue, 22/01/2013 - 20:00

Hey Guys,

I am giving them one last chance to do the right thing by complaining directly to www.airlinecustomeradvocate.com.au as Rick suggested on another post in this site... I have submitted my legitimate complaint tonight & will keep you posted... I honestly would rather not go down the legal route, however... There are surely enough people who have been screwed by Jetstar to file a class action... So by all means contact me via email & we can talk about it :) otherwise try these guys and maybe we will all have luck like Rick did.... Though I don't know if he's actually got his money back yet...

Cheers guys,

Lisa

Lisa.danes@hotmail.com

Great stuff good luck.

Submitted by Dean Fitzpatrick on Mon, 28/01/2013 - 11:50

Great stuff good luck.

Interesting news from my

Submitted by Lisa Danes on Wed, 30/01/2013 - 10:30

Interesting news from my end... 1 week after I put in my complaint to the Airline Advocate place www.airlinecustomeradvocate.com.au via their website I received a call from Antionette at Jetstar.... Of course she went through the normal amount of ridiculous excuses and bullshit arguments like, "We don't actually accept payment from Bank of Melbourne.... Only St.George...." (Which is hilarious because in Australia Bank. Of Melbourne and St.George are THE SAME BANK!!! Just has a different name in South Australia(Bank S.A) and Victoria(Bank of Melbourne) to the rest of the country(St.George)!! What's more I work there so I demanded that they up-grade their list of banks) - and then told me about 600 times that I'd made the payment incorrectly or from a wrong bank.... had NO back up for my query regarding the 48hr only hold for Net Transfers ..... Yet net transfers can take up to 72 hours??? Refused to listen to me when I asked which number on her "fob the customer off list" that answer was from.... Then "offered" to re-book my flight for me for the same rate as November when I booked and "graciously waive the $17 pet person per flight credit card convenience booking fee as a once off goodwill gesture" if I was to re-book today.... which would mean that they would then be holding TWICE the amount of money from my account as it takes 5 business days (which she GUARANTEED ON A RECORDED CONVERSATON) to return my original payment to my account.... Then of course the offer of a $100 Jetstar voucher to use on future travel. Ridiculous. Let's just wait till Tuesday next week when (or IF) the money appears in my account and we'll see..... Still haven't received my original claim number which she claims is "unusual and super rare" - so waiting on email from her for 2 hours so far with that and the voucher. Will keep you posted....

Cheers, Lisa

Hi Lisa Interestingly enough,

Submitted by Michael Gschwendtner on Wed, 30/01/2013 - 11:04

Hi Lisa

Interestingly enough, I received an email from the very same Antoinette yesterday after I had missed her call. The email seems like a copy and paste from their standard bullshit catalogue -- pretty much what you seemed to have experienced verbally. Needless to tell what she wrote and what I replied, however, the point is that www.airlinecustomeradvocate.com.au is the way to go! This seems to be the only way to stir them up and to get a response from this useless bunch. Like in your case, Jetstar responded within one week after I had lodged my complaint through Airline Customer Advocate. Thank you very much for that hint!

Cheers,
Michael

Hey Michael, I am so glad

Submitted by Lisa Danes on Wed, 30/01/2013 - 19:10

Hey Michael,

I am so glad you had some good feedback too... Even if Antionette is fictional!! Haha The hint was from Rick from that other page... I have thanked him profusely too!!

Keep me posted if money shows up!

Cheers,

Lisa

Hello Lisa,

Submitted by Stephen Bowskill on Mon, 05/03/2018 - 07:23

Hello Lisa,
This thread seems a bit stale ie old. Has it progressed?

We desperately need to get :

a) coordinated between as many of us as possible to gather names - plenty out there. Just make it SIMPLE & Quick to 'register interest';

b) Get The Checkout (ABC) to help: what a story!

c) Pressure ACCC to for once act in THE PUBLIC interest - OF COURSE THIS MEANS HARASSING LOCAL MEMBER FOR WHAT THAT'S WORTH -BUT -- IF ENOUGH OF THEM GET HAMMERED, ACTION WILL START TO OCCUR - yes it's a cynical corrupt numbers game.

d) Pending above, approach any legal acquaintances and big law firms to see how/if a pro-bono Class Action for at least "Unfair and unconscionable conduct' under Fair Trading Act; and then Punitive Damages.

e) A Gandhi style boycott ie 'Civil Disobedience' style -- 1) Don't fly ScumStar and discourage others, 2) Trash Brand where legally possible, 3) Wear "ScumStar" logo Tee Shirts etc especially when at airports or every where.
Note: Companies spend mega bucks on 'branding.' Screw that up on them (many ways/ideas) and ---- it's a BIG problem for them.

e) I stay away from FaceBook. Don't trust its invasions.

However I can be contacted at Info Master - [Keep them short and to the point, time constrained, just interested people's contacts] Yes I Do Give A F--- about Australia hence my email address --- idgafaus@gmail.com --Any one else?
Cheers

I have been waiting sense

Submitted by Ameer Abdullah on Mon, 04/05/2020 - 13:05

I have been waiting sense march 25th for a refund. I was told 7 to 14 days. Still after they cancelled my flight and stranded me in the phillipines I am still getting the run around on my refund. Please contact me through my email. Urban.gd99@gmail.com
Thanks

I have been waiting sense

Submitted by Ameer Abdullah on Mon, 04/05/2020 - 13:05