Crapstar Bulls**t

On the 8/11/12 me and my brother were meant to board a Jetstar flight from Christchurch to Wellington to attend my 9year old cousins funeral. We were flying with our dad, and because he got there first and had told us that he had checked in we thought that he had checked us all in as we didn't know that Jetstar had changed their check in process. When we found out that wasn't the case we rushed to the check-in desk, only arriving two minutes late (with no check in baggage!!) we were told nope, check in is closed. Nothing i can do. When we told her the reason for us flying she replied, nope the next flight is 7.30am. So my dad trotted off to catch his flight while me and my brother had too find another way to get to Wellington. That other way ended up costing us an extra $259 each to get on a last minute Air New Zealand flight and 2 to 3 hours spent waiting at the airport. But finally we got to wellington. As if that wasn't bad enough. When it was time to fly home again we made sure we got to Wellington airport with plenty of time to spare only to find that the network was down and there would be delays. Of course no one would know how long we would be delayed for but after the problems we had getting to Wellington I didn't care, I had grown a resentment. After being delayed for close to 3 hours we finally boarded the flight home. The next day I filled out 3 complaint feedback forms one for my brother and two for myself. I received an automated email saying that they will get back to me in 15 working days. I thought 'yeah ok, that's fine'. But that wasn't to happen. On the 15th working day i still hadn't heard anything from them so i jumped on facebook and posted on there wall, I was told someone will get back to me soon "yeah they had better' I thought. but no. By 19 working days (which was a Friday) i had had a guts full and wrote another post threatening legal action if they didn't sort it out. They were 'concerned' I felt that way and passed the message on. Then early Friday evening they tried to call me twice, on my home phone but got the busy tone. but instead of trying my cell or sending me an email they commented on the facebook post asking when a good time will be, clearly Friday evening would never be a good time as people have life's and do not want to wait around at home for Jetstar to finally get back to them. So i provided them with a good time to ring. Now it has been 21 working days since I filled in my complaints form and am seriously thinking of taking it further. One thing is certain, I will never fly with Jetstar again.