dont ask help from their help desk in singapore

Submitted by Lun Siu on Thu, 28/11/2013 - 14:22

this company charge me 200sgd on their help desk center because of 5 mins late (that moment was 0850) of check in (last check in time is 0845)! at first, the staff in checkin counter said only addon 28sg dollars and have to handle in help desk counter , i go there and tell the counter girl to arrange my flight, she offer me 200sg dollars! Total 200sgd! This can buy 4 tickets from singapore to Malaysia on their web of the same flight! I knew that too late after she charged from my credit card!

International

Singapore-Singapore

Malaysia-Kuala Lumpur

Comments

I'm not a fan of Shitstar and

Submitted by Dean Fitzpatrick on Sat, 30/11/2013 - 10:33

I'm not a fan of Shitstar and have posted complaints on here but as you said you were late, as for getting help in Singapore they won't even try. I had problems with a connecting Jetstar flight and when I saw the Jetstar desk was told we are just a agent we don't work for jet star, was then told that the staff hated working on the Jetstar counter because of the abuse they receive.

Late is late. Why would you

Submitted by Peter Finch on Tue, 03/12/2013 - 04:22

Late is late. Why would you complain on here if you can't turn up on time?