i am an employee of this company, and i created a dummy account to lodge stuff here.\before i began doing this, i had loads of stuff to add to this complaint but now that im writing it, i do not know where to even begin my disgust for this company and my job.
i was currently pregnant at the time i was working for them.
i don't know who to blame, the bpo that hired mein the philippines, stellar or the company i front line for, which is jetstar.
u know when u guys wait on queue for soooo long, that's because we don't have enough people to accomodate calls. and when the passengers feel bad about change fees?, we feel bad as well, yes it's a rip off.
u can do it $40 AUD online, the reason why we don't help u, is because our pay, comes from those fees you guys pay.
i don't know why they keep the business.
we're paid less that $300 AUD in 1 month.
we take calls 8hours a day, and we're not allowed to even eat biscuits even when ur so pregnant.
to pee is also one factor, we have to call out on the bosses to ask permission to pee, and if they allow us, we log out and the 2mins pee time is unpaid.\
some agents, when u ask them for sup calls, they change the tone of their voice, and does the supervisor calls themselves, meaning they pretend, why?? because the passengers will get extremely mad waiting and the supervisors on the floor are refusing to take them, believe me they refuse to talk to u.\
another factor is this company takes and they won't allow u to take more than they take from u. am i making sense?
change fees can be waived, i did it once, with out informing my boss, and i got a memo for it, i almost got fired.
i was towards my full term and i was still going to work, since hospital bills aren't free, and they are expensive, i applied for a leave, maternity leave and they allowed me unpaid, so now, i had to recover quickly and report for work, since i have no savings, and no benefits from them.
like all passengers with cancelled flights, yes don't give accommodation, and yes, they don't care if u got stuck, and yes they don't care about their passengers, much worse, they don't front line, we do, and they don't even care about their employees.
i\m sorry for all passengers who experienced the inconvenience,.
i'm writing this, before i leave the company for good. good riddance jetstar.
Comments
I think you are brave. I work
I think you are brave. I work in a call centre for another company in Australia and can understand how difficult it can get. I want to let you know that I support you and think you are a wonderful person for speaking out and telling the truth.
On behalf of Jetstar, we find
On behalf of Jetstar, we find these claims very concerning.
The working conditions described in this post certainly don’t match Jetstar’s expectations of its providers nor our experience of this call centre itself.
For instance, the idea that staff would be denied the opportunity to take toilet breaks when they want them is indecent. We’ve verified with our call centre provider that staff have the right to go to the bathroom whenever they need to. These staff also receive two (paid) 15 minute coffee breaks and a one hour (unpaid) meal break within an eight hour shift.
We’re also concerned that someone would feel the need to post anonymously online rather than feeling they could safely raise these issues within the workplace. We’re discussing this with our provider as well.
We know that call centre staff work very hard. It’s a difficult, often stressful job. That someone has reached this level of frustration is concerning to us and something we will be investigating further to make sure these staff are properly supported.
Jetstar Customer Care
How do you justify charging
How do you justify charging $200 to change me and my sons booking? Accidentally booking the wrong time, calling up immediately after within minutes of making the booking to fix it you expect me to pay $200? For starters i see from what your former employee has stated it can be done for $40 per person online, how ever even that is robbery. Why should i be charged anything at all for simply clicking one wrong button. Surely there should be some sort of time window for you to make changes like a 30min grace period after booking. Its not like i waited a week and then decided to change my mind. And also from what your former employee said the fee's can be waived your just to stingy to do it.
I don't think I have ever
I don't think I have ever spoken to a Jetstar supervisor (or at least over the phone). While I cannot assume that those work conditions are true, I do feel that the phone operators don't give a damn half the time. I don't care if I'm stranded on the other side of the globe from my home, calling at 1am, I still should be provided the service(s) that I paid for.
You know they're paid to
You know they're paid to enforce Jetstar's draconian rules, right? The poor call centre people aren't the ones being stingy. The former employee just said they charge those silly fees because they get fired if they don't. Think about it, these people make a tiny fraction of an Australian wage for what's essentially the most shit job in the business.
Disgusting. Im not suprised
Disgusting.
Im not suprised in the least at these facts. I, too, have heard similar horror stories from ex jet Star employees. They exploit the poor call center employees, taking advantage of them, telling them this is a great job, high salary, etc. Then treat them like slaves.
When questioned, jet star staff just say "thats not our problem. its the overseas division..."
A lame excuse. Grow a pair, jetstar.