I booked a confirmed connecting flight 7 months earlier from Phnom Penh - Singapore - Melbourne (return), for a relative (she does not have a credit card).
First hurdle... between Singapore and Melbourne they refused to sell any food or drinks for cash, forcing her to go hungry for the entire flight (on the Phnom Penh - Singapore leg they were happy to accept cash for a drink). I know you can pre-purchase food but at the time of booking nothing of the kind was mentioned.
The next day after her arrival, I received an email from Jetstar that they decided to cancel the return flight and move all passengers to the next day but the second leg (Singapore - Phnom Penh) the day after, which would force her to hang around at the airport overnight for 22 hours.
With Jetstar refusing to budge (and no connecting flight made available anymore), I booked a return flight with another airline but Jetstar is only willing to refund a small portion of the return leg.
If they had advised me 2 days earlier I would have cancelled the entire flight forcing them to make a full refund.
Further proceedings pending. Never again with this mob.
Comments
DISGARCEFUL Jetstar, 10pm
DISGARCEFUL Jetstar, 10pm 30/10/14 check "Manage my Booking", all good flight on time, check with virtual rep, all good flight on time, go to airport get checked in at Jetstar counter on flight JQ107, go to boarding lounge, announcement that flight is delayed till 4,15am, bummer but have no choice but to wait, 4.30am nothing, 5.00am nothing, 5.30am nothing, people getting worried and start to ring Jetstar, OH! sorry , that flight was cancelled Thurs 30th at approx. 1.30pm, What the hell Jetstar, what gives you the right to treat people like this, you left elderly, disabled and families with young children for up to 10 hours without any refreshments and left us to ring your call centre, who had no idea what the hell was going on, to try and sort this mess out. The way you run your company is an absolute disgrace and you should all hang your heads in shame. The only good thing to come out of this is that it has only happened to me once and you will never get the opportunity to do this to me again, ashamed that you are an Australian company as this is not the Australian way of doing things, most of us take pride in what we do and how we care for people, obviously Jetstar doesn't, once you have our money you don't give a continental what happens to anyone > SHAME ON YOU, I am lodging a claim for $25 it cost me for refreshments and $56 it cost me in phone calls to sort this mess out, will take the matter as far as I can until I am compensated. Maureen Byrne ZENINQ case number 1159445-VIDB4R.