Hello,
I am trying to reach Jetstar Australia as they have cancelled my flight for this coming September. They are making it incredibly difficult for customers to reach them which is disheartening.
I am from the United Kingdom and none of the numbers posted on this forum are working for me. Does anybody know a number I could contact?
Please I really need help in order so I can get a refund.
Many Thanks guys,
Siobhan Beline x
Domestic
Australia-Brisbane
Indonesia-Denpasar (Bali)
Comments
Did you try the live chat?
Did you try the live chat? Available at:
https://www.jetstar.com/au/en/contact-us/complaints-and-compliments
Or the numbers on the jetstar site itself?
https://www.jetstar.com/au/en/contact-us/contact-numbers
Firstly, DON'T bother trying
Firstly, DON'T bother trying to phone Jetstar! It's so easy to fob you off, and even if they were to give you 'lip service' you have NO record of it. Business should only be done in writing. Yes, writing to them may not get you anywhere, but at least you have a record of their 'customer neglect'. The only way I got written responses that even remotely related to my issue, was through Airline Customer Advocate in Australia. But I must say they did little to be an 'advocate' for the customer; they really just act as a go-between to pass messages to and from Jetstar. But I believe Jetstar is OBLIGED to reply. ACCC and Consumer Affairs denied offering help - it's "not their area". Legal Aid and Justice Connect also refused any help.
If you'd like to buy a tee
If you'd like to buy a tee-shirt showing your personal disgust, go to Vistaprint and order one with your wording on it, then WEAR the tee-shirt, and take photos of it being worn in public, and send the pics to jetstar if possible, as I did. Only costs about $25- worth every cent to me. Get one for your partner, family too! If you're unable to create the Tee shirt, look for my listing on ebay.com.au where you can buy it and I can send to you. I can happily get it for you with your personal comment. Car magnet too. I dont make anything- on principle, if I was wealthy I'd do it for free! Bad news travels fast- maybe less travellers with Jeststar will be some satisfaction. Make THEM lose money too! I hate them so much! ACCC has recently released a document about Airlines, including Jetstar, saying they should consider giving refunds to those suffering financial hardship. Dont give up! That's how they win, by wearing you out. All the more I will forever make my grievance known, if nothing else. Can't believe our authorities LET them get away with the rip-offs! If I was 'ripped off' for an ebay purchase for example, I'd be PROTECTED! Most ANY business who keeps your money would be made to repay by law!!!!
PS As ii understand it, if
PS As ii understand it, if Jetstar are the ones who change the date of your travel, not you, then you are supposedly entitled to a refund. As with my travel set for June 2020. No flights due to covid, yet they somehow are able to get away with some obscure excuse re why a refund is not offered. Thier 'excuse' is that I originally PAID with a voucher! What the! NOT possible, didnt happen. This lip-service was apparently ok with ACA, they just passed on the crap message, then cancelled my complaint!! PS WHO owns/runs ACA anyway??
thank you. Yes, Live chat was
thank you. Yes, Live chat was the start of this for me. It means nothing if the person fobs you off with irrelevant jargon though. Even being told in live chat (i have the transcript) that I'd receive a full refund means nothing. Amazing! I wont bother with effort of calling Jetstar anymore- it's just more fobbing off, and there's no record of the call - so it didnt happen for all intents and purposes. As Ive stated, the best way to get a response from Jetstar (and in writing) is to ask for help at Airline Customer Advocate. ACA more or less fobbed me off too, but at least I have written official notice of the position Jetstar has taken.
oh, sorry I replied to a msg
oh, sorry I replied to a msg that I thought was for me, but its not!