My boyfriend and I booked a Jetstar flight from Bangkok to Singapore which was due to fly out on 7 November at 9.15am. We booked and paid for this flight on 20 October. I have paid via credit card for fare on this flight . 1,899 baht per seat. But on 4 November (3days before this flight). I received email and SMS cancel this flight and let me get back to the "customer service" to change the flight. She has recommended that we switch to the next flight on 1.30pm at a lower price on flights that we booked earlier as 400 baht per seat.
In the end, the only option for us is that I have to change the flight is 1.30pm. It means I go to Singapore flights earlier than 4.15 hrs. This was our first trip by Jetstar airlines, I was disappointed with the cancellation of flights that I have booked to go honeymoon by Jetstar airlines make to a delay of my schedule. For me, you can’t made me trust in booking flight on the time with Jetstar airlines.
Flight canceled at least 3 days
International
Thailand-Bangkok
Singapore-Singapore
Comments
DO NOT FLY THIS AIRLINE -
DO NOT FLY THIS AIRLINE - THEY ARE A RIP OFF AND HAVE HOPELESS SERVICE.
I was booked and paid to travel on the 2:45pm flight from Melbourne to Hobart today (7 November). I attempted to check-in at the airport at 2:15pm and was told I needed to go to customer service.
I went to the desk and even though I was carry on only, and it was less than one minute since the plane closed (probably because the ticket didn't print on the machine in time), she denied printing me a boarding card.
The lady was very rude - her name was Keira. I asked to speak to her manager. She ignored me. Then I asked her what she could do for me to sort this out, she told me for an additional $50 she could put me on the next flight to Hobart. Having no other quick option I agreed very reluctantly.
She spoke to me and told me, here's your boarding pass, receipt and customer service card. I again asked her for the managers details she said "look I have told you already", "listen" then she again said "here's your boarding pass, receipt with the managers name on the back, and the customer service card. I looked at the receipt it just had the name 'jacqui' on it with no detail. I looked at the card, it was not an email address. All of this was done in a very bitchy and adversarial tone.
I again asked her for the details. She told me 'I told you, maam to listen to me. I have given you the details'. This was also delivered in a very bitchy tone. I then told her that she hadn't and there was no email address could I have the email address for her manager. She told me she had given me the details on the card. I again told her that there was no email and asked if she was incapable of giving me an email address for her manager. She said 'yes,I am not capable of doing that'. Then I asked her for her name so that I could file a complaint about her service and attitude. She told me her name was Keira. I asked for her surname and she refused to give it to me. I then asked her why she wouldn't give it to me and she told me because she's not allowed to do that.
This treatment is completely unacceptable. The performance this afternoon which was received at the Service Desk of the Melbourne Tullamarine airport is a complete disgrace. I have made a formal complaint about Keira (At the Service Desk at 2:15pm on Friday 7 November) to some stupid web page and the plane hasn't even departed yet).