In February, I booked flights with Jetstar to go to Bali on September 29th 2013 and return on October 8th 2013 at 11.45am. However, due to the APEC Summit and airport closures our return flight has been rescheduled to October 10th 2013. This will now require my partner and I to book two more nights of accommodation and my partner will need to reorganize his work holidays. Which will leave us heavily out of pocket.
I had previously contacted Jetstar to deal with the issue of the airport closures and made mention that if our flight was changed it would need to stay on Tuesday 8th October. However, no one could help me with this issue and now I am stuck in this position. I believe that Jetstar should compensate us for the trouble we are now experiencing and at the very least by paying for our two extra nights of accommodation.
The Bali airport closures were announced by the government in June 2013 so there is no reason why things should not have been organized earlier so that customers are not so inconvenienced.
Such bad customer service. I will never book with them again.
Comments
thats their style..they just
thats their style..they just wing it and make changes when they feel like it. Bloody useless!
Taufik Hidayat, general
Taufik Hidayat, general manager of Garuda Indonesia in Denpasar, confirmed over the weekend that the airline had already received plans to reschedule commercial flights.
“We have known about the plan for quite a long time, but confirmation from the airport just arrived on Friday, Aug. 30.”
This is a Government stuff up. - absolutely nothing to do with Jetstar. Why should they pay for your accommodation?
If you had taken out travel insurance you may be able to claim the delay.
I am Platinum with Qantas and
I am Platinum with Qantas and all my staff ( Surveys Australia ) fly Qantas and have for many years but today I had to book a flight for two persons to travel to Bali out of Melbourne with Jetstar and with a cost of $1400 - but unfortunately made a mistake in the dates. I called them back within 5 minutes and they said I had to pay another $600 for a flight change so decided to book with Qantas instead as the new costs would have been similar. Jetstar said NO to a refund as the booking could not be altered / cancelled BUT would gladly accept to alter the booking for more money. Alan Joyce started Jetstar and yet no one at Qantas wants to know any problems that are occurring their. The run around by the Jetstar call centre in the Philippines was painful to say the least and they have no consideration if it doesn't read in the pages of their instruction booklet. The whole experience has disgusted me and I hold Qantas responsible for allowing this business model to continue in this way. I wonder how many shareholders of Qantas use Jetstar?
I have approached my staff to transfer all loyalty to Virgin Australia if my complaint is not considered by Qantas Frequent Flyer. I shall keep this site posted to assist others .... but right now I could not recommend Jetstar to our worst enemy.
I have heard back from Qantas
I have heard back from Qantas and they have said their hands are tied.
No surprises there and I expected as much and so have decided and formalised my cancellation of my personal Platinum Membership with Qantas and as well cancelled our corporate profile and sending a memo to all staff announcing we exclusively patronise Virgin Australia from this day forward.
I am not certain why I feel so strongly here but foremost is the fact that it was very "unAustralian 'to treat customers in this manner and I am quite happy with my decision. Mind you my staff may take a little convincing in the next months.
Dale Adamson
I have had similar
I have had similar experiences with Jetstar Dale.
The last straw was a holiday ruined by jetstars sudden cancellation of a flight we were booked on; and their reluctance to make suitable arrangements for me, despite being a Q club member and F flyer since 1993.
The only option offered was to travel for 16 hours from Perth to Bali via Melbourne...ridiculous! There are very few choices to fly from Perth to Bali...Virgin, Garuda, Air Asia and jester! For my upcoming trip I even considered flying Singapore Airlines...which would mean flying via Singapore, but at least in comfort and with a reliable airline!
It is not appealing to fly to a luxury 5 star holiday on a sub-standard dodgy airline such as jester.
I am disgusted with jester and have booked my upcoming trip to Bali with Virgin...which I used to regard as one of the worst airlines....how we must drop our standards to match the very poor choices on offer!
Alan Joyce should not be allowed to run Qantas....he is ruining our national icon.
I think he should go back home and ruin Aer Lingus if he wants to destroy a national icon!!
Why do you assume Peter Finch
Why do you assume Peter Finch that people only care about the cost?
I had my flight cancelled by Jester for "no reason given" just a few hours before a holiday.
I have travel insurance on my platinum credit cards...I DONT CARE ABOUT THE COST!
I DO CARE about the damn inconvenience and total lack of customer service by jester.
When this happened I booked new flights immediately with Virgin (paid a fortune for last minute) but I didn't want to miss 2 valuable days of my very limited holiday time!
I then waited weeks for a refund from jester...of course. They cancel the flight but then keep the money for weeks on end.
I have flown on virtually every world airline, hundreds of flights over 30 years.
That airline is a joke!!
The staff are rude and ignorant!
Anyone who thinks otherwise must work for them.
JESTER AIRWAYS...THE JOKERS OF THE SKIES!
Julie - I don't know your
Julie - I don't know your situation - I was commenting on Lauren's post. The Indonesian government (another joke), closed the airport to ALL airlines. Lauren's flight got caught up in this. How is this Jetstars fault?
Dales response also has nothing to do with the original post. He made a mistake in the dates of the flight. Now we all know it sucks that he was not able to cancel without penalty and it's a rip off - but that's not what we are talking about here.
Sounds like your post is also about something different. Jetstar's habit of cancelling flights for no reason. Now this really sucks - but again is nothing to do with the original post.
Well actually the airlines
Well actually the airlines were aware of this situation a lot earlier than August 30th.
Dated June 27th - http://www.thejakartapost.com/news/2013/06/27/temporary-closure-bali-air...
I contacted Jetstar after I read this and they couldn't tell me anything. I contacted them two weeks later and they still did not acknowledge the airport closure and told me my flight wasn't changing. Even though other airlines had already began to change their flight times.
Then about two and a half weeks ago they changed my flight without calling or emailing me, I just happened to log in. The flight change left us without two nights of accommodation and having to change leave plans with work. My partner could not get the extra two days leave and we are now having to leave a night earlier.
What I am annoyed about is their incompetency and complete lack of customer service. They are a crappy company and handled the situation poorly. I would not fly with them ever again.
I know other people who are flying at the same time with other airlines who have not experienced all these difficulties.
Enough said I think.