Dear Jetstar,
I understand that you have an important reputation to uphold as the Flying Budget Bus of Oceania, and are feeling the economic burden of falling oil prices, a carbon tax paired altogether with a depreciating Australian dollar.
To combat this hardship, I found your budgeting philosophy captivating and other airlines surely should be following suit. It appears that the industry has identified that tough times call for tough measures. In order to save their budget, and supposedly turn a sly profit, costs need to be cut. And what is the largest and most apparent cost of all you ask? Of course, wages and the flight itself!
Most airlines inefficiently attempt to manage costs by analysing strategic alliances, optimising passenger capacity rates and acquiring new routes. I am fascinated that the golden child of Qantas has derived the simple solution of reducing crew member numbers to the point where the flight cannot take-off at all!
I must say that despite cost cutting measures, it is accommodating for the flights which are appropriately crewed of an airline of such calibre to highly value the safety of its passengers and iconic construction orange-vested ladies otherwise known as Jetstar traffic cones.
I felt comfort to know that Jetstar was precautious and sought operating maintenance on numerous functioning aircrafts during bustling Easter Thursday. Other airlines would arrange for scheduled maintenance to occur overnight during no fly times or would merely avoid selling tickets on aircrafts which required day maintenance breaks.
After receiving a text message less than an hour away from my flight saying that it has been cancelled, all I can assume is that the plane I will be on tomorrow will be as safe as Granny's snuffbox as it will obviously sit in the hanger with the other aircrafts whilst a whole of team dressed as orange oompa loompas work on it all night.
I look forwarded to being greeted by your staff sporting the stylized orange prison jumpsuits tomorrow morning at 0600hours (which has recently been bumped to 0700hours). Who wants to sleep in on Good Friday anyway!
#Jetstar #JetstarAirways #jetstarsucks #jetstarfail
Comments
This was a response to a
This was a response to a complaint I lodge through Jet Star web site and am more than happy with the response and out come
I can assure you that punctuality is very important to Jetstar, and we put a lot of effort into getting every one of our flights away on time. I know how upsetting it is when things don’t go according to plan, especially if you need to be somewhere at a particular time or are looking forward to a well-earned break.
Unfortunately, we do occasionally have delays or cancellations because of operational requirements, our strict safety standards and situations outside of our control like airport congestion. While I understand the inconvenience this may cause at times, there is no compromise on safety. Operating requirements vary by aircraft type and we will always follow the appropriate safety measures for our aircraft.
I apologise if you weren’t accurately updated on what was happening with your flight. I know it doesn’t excuse the lack of service, or make up for the frustration you experienced - but please bear in mind that once a flight is delayed or cancelled, it can be hard for us to predict exactly how long the delay will last. The situation with the aircraft or airport can change suddenly or unexpectedly, and there’s always a huge amount of sorting out to be done behind the scenes.
I’m sorry to hear that you weren’t able to travel with us as planned and I’m more than happy to provide you with a refund. I have requested a refund of $472.00 AUD which is for the Change Fee and Fare Difference. This amount will be refunded back to the credit card you used to pay for your booking within 15 business days.
Thank you for taking the time to write to us about this experience. We value your feedback and I have included it in my report to senior management so we can use it to help improve our performance.
Thank you again for taking the trouble to follow this up with us. I very much hope we see you again soon, and that things go more smoothly the next time you travel with us.
Punctuality is important and
Punctuality is important and yet it takes 15 days for a refund? I'm still waiting for my refund 5 years later.
The excuses by this company
The excuses by this company never ceases to amuse me. They cancel or reschedule a large percentage of their flights days if not weeks and months in advance. Mine was rescheduled twice in 4 months before my flight was due. They must have one of those glass balls you buy from Bunnings to predict "Airport Congestion" and "passenger safety" months and months before it happens. I must buy one of those thingys !
They make sure they take full advantage of the vague term "Operational requirements" to suite themselves.
A Jetstar flight I booked for
A Jetstar flight I booked for my daughter from Bangkok to Melbourne was rescheduled twice prior to its departure. It meant a fee paid to Thai Air to change her connecting flight (twice) and her missing an important event because of the flight leaving a day early. I called and asked if she could be compensated by way of an In flight iPad and a meal. No chance.....What ever happened to customer service?
Oh yeah, her luggage arrived four days later.
Just checked My account
Just checked My account statement and true to their word JetStar refunded the full amount of $472.00 AUD