Case ID CAS-1207915-THQV50Jetstar.com
Dear Ms. Hrdlicka, Chief Executive Officer of JetStar,
You and I both know every airline has a person who supposedly has a Master of Public Relations degree or better. Hopefully they are responsible for implementing strategic plans in keeping up with some high service standard at airport facilities and amenities, throughout the terminal.
However, here's the problem, I have previously contacted you, spelling out my concerns and problems with your airline. Now I had contacted your airline before (Customer Service), and they called me whilst I was still in New Zealand, and as they could not reach me, took it upon themselves to close the case. I followed up upon my return. Now after sending numerous e-mails your representatives contacted me again, ONCE.
They stated "Thank you for contacting Ms Jayne Hrdlicka, Chief Executive Officer of the Jetstar Group. Ms Hrdlicka appreciates the time you've taken to write and has requested I respond on her behalf.
I have tried to call on XXXXXXXXXXX but regrettably I was unable to reach you.
If you'd like to further discuss the issues raised in your letter, can you please provide a suitable time for us to call you between 9am-5pm AEDT. Once we receive this information, we will attempt to contact you again.
Thank you again for taking the time to send us your comments."
I have sent two emails with my phone numbers and times I am available. Guess what no return calls. I follow directions very well and have done my part, but Jetstar has let me down again....no surprise. Well I will be posting my story on Social Media, if I tell 10 people and they tell 10 people.......maybe Jetstar will improve their Customer Service.
Kind Regards
Paul K. Zamp
Comments
Oh my dear lady, the odds of
Oh my dear lady, the odds of you ever getting anywhere with these clowns are much greater then you winning the lotto, indeed, non existent, as it has been manifested on many, many occasions, these morons have absolutely no interest in the service to us the flying public. indeed, they seem to go out of their way to be rude and abhorrent in dealing with their customers.
Surely, soon time will come when enough people will have been screwed by these incompetent clowns, and having ran out of people to take advantage of, they will vanish into oblivion, where they belong.
By way of making my point loud and clear, I refer you to my article on this website, titled "Demoralised again by jetstar''
I wish you the best of luck in your dealings with these rude and arrogant clowns, as you will need all the luck you can muster.