FOMAL COMPLAIINT: -Phuket Tue 19 Nov 2019 Original Booking reference- BDB2MF

My son ,wife and myself boarded Jetstar Flight-JQ18 on our way home to Melbourne due to the face the flight the day previous we were 10 minutes late for check in and so theretofore missed out flight.  If all airlines policies and procedures were done to ensure logging accountability this issue should be raised under the date of thracel on the 19th  

The next day after being at the airport early before needed it was pointed out to to many airline staff that we had a son with ASD- (Autism syndrome disorder )and my wife had a serious injry to her foot which we had to get cleared by the hospital to fly so it was fully covered.
In airlines workers are always on their toes to ensure overall safety, well being and policy and I believe that there was a lack of Jestar staff airline accountability to visually recognize what can be perceived as a potential threat weather to airline or passenger
Jetstar work members took us downstairs for priority seating because of her foot problems that had no shoe and we were still not informed by whom are
meant to be fully trained ed professionals in this service of client and service relations thats should have had full knowledgeable of the policies and procedure in the fact of a no shoe rule in where we could have been given a a chance to retrieve a shoe from out on board luggage to rectify this whole situation..

But instead we we boarded under false pretenses that we we going to be going home which is all that we wanted and there was no effort ans in no resolution, no suggestions that would have been able for us to be able to make out flight as it was also the last of our money and we couldnd get home anyway else.

 which in turn the on shift so we could be boarded on firsthand They made reference to the fact of her foot could use the priority seating.
 
 could  wae she due to some of her toe being cut off after an accident and after
being cleared to fly by hospital was boarded onto the flight to be kicked
off 10 mins later, this resulted in 3 of us having out tickets cancelled
and we are very disappointed at even though this is apart of your policy was this ever mentioned read all the terms and conditions before flying and at no stage had any staff member alerted us to this fact about the no shoe being worn was in violation of any of their policy otherwise it we could had have a chance to retrieve my wife's she from the luggage.
 otherwise we wouldn't have packed the shoe and believe that this has taken advantage of or rights under a morale violation.

Even having a son with Autism we had shes with him on board but they didn't even care to
 let us stay on boarded or give us any other reasonable use
of expression to gain out she that could have fixed this whole situation.
I believe that that even though it was brought to every staff members attention on staff that was working that
evening in the Jeststar terminal that my wife's foot was in this condition
 as we were taken into priority seating due yo my my son making a intellectual disability due to is inability to talk and understand people, we could have been given a a solution, or even  enough time to fix the problem and believe that we should not have to pay the price of those tickets after  the fact we were kicked off if the staff had have told us that one of your policies and procedures was to be wearing shoes and we had shown the workers my wife's foot as they made references to the injury and how it happened.
 
 I believe despite policy that there should be a level of staff regularity in training where clients are verbally told thats there is a must wear shoe policy.
 
 it should be pointed out to clients who have paid money which also happened to be the last of our money as we were on out honeymoon and had no money
 left to buy another ticket so were forced to "sleep in the airport"
 with an Autistic 4 year old child until my mothers money had cleared for a hotel dues to the face in Thailand without an actual physical Credit card , even with
 Credit card numbers or photos with written authority no hotel would take us in in make us have to walk the Pkuket aiport up untill 9;45pm the following night.