paid for 25kg of luggage and had allowance of 7kg luggage onboard. Got to the airport and had 24kg in bag and 7kg in onboard. Told 7kg should include ones handbag and that I had to pay $90 and load the 7kg of luggage with the other bag so that would be 2 bags and that would make me 6kg over. Result $90 really to take my handbag. Buyer beware
Domestic
Australia-Sydney
Australia-Sunshine Coast
Comments
This is a scam! It's exactly
This is a scam!
It's exactly what happened to me! They weighed the carry-0n and the handbag and accused me of having a 9.5kg! My carry-on was 4.5kg which meant the handbag would've been 5kg!! With my arthritic shoulders! They were totally wrong but charged me $60 anyway! I paid extra for the return flight, with exactly the same luggage, but it weighed in at the more accurate 4.5kg. It's an outrageous money grab! Use the #jetstarcomplaints hashtag on twitter and let's get some fairness!