How jetstar assist people in wheelchairs

Phil French
Jetstar experience take the option and fly Virgin.......

I would like to express my displeasure and lack of assistance/ services at Brisbane airport.on Friday 13th December 2013.

My wife and I attended the airport for our flight to Mackay Qld, at the check in desk we requested that we be able to use our own wheelchair to the aircraft , my wife is disabled and unable to walk.

We were told that this was not possible and to return to the desk in 1 hour for a Jetstar wheelchair, we explained that these chairs cause problems accessing toilets and are too low for my wife to get out off .

No consideration was given by the staff to this... request just take it or leave it. I then spoke to the customer service person and was told that it is not possible to take your own wheelchair to the gate ( we have traveled with other airlines out of Brisbane and they manage to do this).

On returning to the check in desk 1 hour later my wife transfered to the Jetstar wheelchair with much distress , we then proceeded to the departure lounge , it was necessary for her to use the ladies disability toilets which she could not do on her own as the toilet doors are not automatic and so heavy that an able body person would have difficulty let alone a disabled person in a wheelchair that does not have the ability to be moved by the user

( suggest the staff try accessing the handicaped toilets using the wheelchairs provided) to add to the indignity of having to take my wife to the toilet then lift her on and of the wheelchair we returned to the departure gate and mentioned the problem again to staff whos only solution was to write to the complaints department..

then at time to board a staff member help along another person in a wheelchair appreciate that...but leaving me to push my wife and carry our luggage to the aircraft .....

thank you so much Jetstar and Staff for being so rude and ignorant of the assistance needed by people with a disability