International Contact Center

I booked a Jetstar flight using with my email, phone and credit card number to have my 15yr old daughter fly a domestic flight within New Zealand and the flight was cancelled today (13/07/17). My daughter was at the airport so I called the contact center who really struggled to understand English. So clone like and incapable of common sense was this contact center in my attempt to rebook the flight I was told I could not rebook it as I was not the flying passenger, they insisted on speaking to my daughter which was no possible and therefore could not help me, this despite my name, email address, credit card number and cell phone number on the booking and I was able to resite back to them.

The irony was I got an email from the automated Jetstar system to rebook the flight after the call which meant I could manage the booking online but not through their incompetent, inflexible, mechanical, incapable of common sense and think for themselves was contact center from god knows where.

Message to Jetstar, get serious about customer service, drop the budget contact center from god knows where who struggle with English in favour of a local service who are empowered to be able to think for themselves and use common sense.