I booked my flights using Qantas Freq Flyer points. AKL-SYD, SYD-ADL, ADL-SYD, SYD-ALKL. The last leg was on JETSTAR, I did not wish to travel JETSTAR but that was the only alternative. So I arrived in Auckland to collect my bag to discover that the my hard luggage had been smashed. I duly filled out the forms and dropped my damaged luggage to their nominated baggage repair contacting company whom promPtly told me that it was un repairable.
Bearing in mind that businesses 'get busy' or just plain old drag the chain and dilly dally expecting the client to drop the claim or forget about it, i wasnt expecting a quick response from JETSTAR . HOWEVER my luggage damaged happened on the 2nd of May 2010, it is now 15th October 2010 Five bloody months late and I am absolutely no closer to getting it sorted out.
I have called the following offices for assistance;
JETSTAR NZ at Auckland Airport - no luck
JESTAR NZ 0800 700 730 which I managed to get from their non-personal voice message when i called 0800 800 995
I Now found myself talking to Jenny in INDIA ! who i got to after calling a NZ number so that I could find out an Australian number to lay a complaint there.
I was then told by Jenny in INDIA that they (JETSAR AUSTRALIA) do not have a phone where I can get them on. No I know they are mostly all descendants from the old Britich convicts that were sent to exile in Australia way back in the 1800's BUT i think by now that they might have at least ONE phone amongst them !
When I called NZ +64 21 624983 I actually got someone who spoke in English and was even in my own country, however the good fortune was short lasting. Despite sending Jetstar 3 emails of my baggage claim form including photographs of my travel documents and damaged baggage, i was still asked to resend it so that she could contact Australia and help to get it sorted.
It all sounded good but it was going to take at least a few days to get a response. Obviously it is too hard to pick up a ohone and call Australia (which i am about to do, and yet again I will be having to chase JETSTAR to get any sort of action on a problem that their staff made)
Of course all of this is demonstrating an appearance that most Australian businesses DO NOT GIVE A FLYING FUCK About any customer or potential customer of theirs in New Zealand.
I ESPECIALLY WANT TO TALK TO THE CEO of JETSAR AUSTRALIA, Iif this rant somehow makes it to yuour inbox then please call me as soon as you can be arsed and we will have a little chat about your pathetic little company. I TRULY DARE YOU TOO but I wont hold my breath as I fully expect that you do not have the balls.... my contact onformation is on the bottom of the various emails that I sent your incapable company.
If palentologists are still looking for the missing link then I know exactly where to point them.... JETSTAR is fill of them !!
Comments
Why would the CEO want to
Why would the CEO want to have a 'chat' to you after you referred to his organization as being pathetic and you implied that he was a throwback?
it's a bit silly to put your
it's a bit silly to put your mobile number online. I will leave it as is, but if you reconsider and want it removed, post a comment here.
I have been trying for almost
I have been trying for almost a year to get a response to my letter I sent JS re delay in flight necessitating an additional meal and accommodation expense. I was told to write Customer Relationship Dept. This I have done at least 4 times. I have availed myself of the complaints section on the web site at least 3 times and have phoned the Indian call service where I have had to wait up to 40 mins at least twice and still have not got any results. I do not even receive the courtest of a reply accept the cas number, which hasn't helped. I received a Customer Guarantee notice from JS but they haven't lived up to it. Actually in my case they have ignored it. I won't give up!
Haha the first response to
Haha the first response to your complaint Keith was probably from the CEO hiding behind the Anonymous name.
I understand where you're coming from and how frustrating dealing with Jetstar can be. My daughter was trying to send our grandson back to Auckland on Jetstar and after doing the booking online, she discovered because he was a student that he could not fly on his own without student ID, which I must add is not available in NZ. Anyway to cut a long story short, unaccompanied students without student ID cannot travel on Jetstar unless you explain to the ticket person that because we don't have student ID's in NZ he has to travel on his own which would be allright. My daughter spoke to 5 different people who all told her that he cannot travel on his own. I rang the company and after about an hour of phone calls I finally contacted a lady in Malaysia who told me it was ok and that they just have to put on the ticket that he will be unaccompanied. WELL finally!!!!! But no, not so easy, my daughter was told that she would not be able to get a refund, zilch, nothing.... but she could transfer it to another time, but since my grandson couldn't use it she booked a later flight for her partner... problem solved - NO!!! My grandson thanks to Jetstar is still in Melbourne and now we have to find extra money to get him home... which at the moment we don't have. So Anonymous if you are the CEO of Jetstar or you know him and you have been through Jetstar hell then I suggest you go blog on another page... They might be the cheapest flights around at the moment, but when you've had the run around and have to keep ringing different countries to try and get someone to talk to, you may as well pay top dollar and get much better customer service...
Oh and by the way my grandson flew to Melbourne with Qantas by himself... the same company as Jetstar - GO FIGURE...
After reading the above
After reading the above complaints, I feel it'll be a waste of my time & energy to try to lay a complaint against staff on the 8:05pm JetStar flight from Sydney to Melbourne, Tuesday 18 January!
The hell which my daughter was put through might have been avoided if staff had just shown some compassion. Daughter was returning to Melbourne with her 4 year old and 20 month old. The younger child was not well and the flight upset him further. Daughter was left to her own devices while trying to pacify him (& an irate, rude and unsympathetic fellow passenger) while attending to four year old with ear pain. Even a few words of compassion from staff would have eased her burden a little.
Having heaved a sigh of relief after landing, she had to face the next hurdle. Oh what steep steps were leading down to the tarmac! Too steep for a little four year old to conquer without someone's hand to guide him! He stood at the top of those steps without any offers of assistance. Are people today so very scared of being accused of abuse or negligence were he to fall? I recall how I also needed to travel without the assistance of my husband when my four children were young. The smiling staff were always there for me. I hang my head in shame when I think of how I took their kindness for granted. WHAT IS WRONG WITH OUR WORLD NOW? Are all mums with young children treated so indifferently?
OK. Finally at the bottom of the steps. Where is your baby stroller when it is needed? Oh, that's right. Although Qantas had told daughter she could have it in the cabin (staff would secure it for her), this was not so for JetStar. So, the long walk across the tarmac, aching arms and trying to urge fretting four year old to keep moving.
Since I had urged my daughter to stay in Sydney longer than her husband could stay, I feel partly responsible for her "Flight from Hell". Little did I know that those JetStar Flight Attendants were not interested in catering for the needs of passengers.
Or is it a ploy to force mums to make a return flight to ensure help is on hand?
I sincerely hope JetStar CEO happens to have this matter drawn to his attention.