jetstar baggage services is a joke and most of the people working there dont know anything about anything.

So......here is how the story of my lost galaxy tab begins.

I landed in malaysia and all was good until immediately after I stepped out of the airport I noticed my galaxy tab had gone missing. I was really anxious as I knew that they do back to back flights from singapore to kl and time was of the essence if I wanted to get my galaxy tab back again. So I immediately made my way yo jetstar counter services and asked them on whether they could go and check on the plane on whether my tab was still on the plane......which any normal airline could do. Just a simple call to the gate and someone could just skoot onto the plane anc check........but to my horror they said that there was nothing they could do and asked me to call the number on the website..........WOW.........

I proceeded to go on the website and I coukdnt call the 1800 number because I didnt have a local malaysian phone so I called the other number which I was greeted with a retarded voice menu service. After going through all the menu choices it finally went to baggage services and it gave me a very vague email address which didnt even mention that baggage.services@jetstar.com had a period in the middle of baggage services..........I was frantic as I needed to talk to a operator to help me so I pressed 0. Surely there was a person I could talk to help me solve my problem and call into the gate to help me check. But alias no. That person asked me to call the number on the website. And I told him thats what I did.......thats how I got here......then the person proceeded to put me through to the 1800 number that I couldnt call. When I was being put through it hung up on me..........mind you I am doing all of this while my phone was roaming.........

I then went to a customer service counter and asked them to dial the 1800 number using a local phone. I got through but guess what.......it was another automated answering service but this time it was worst.......it didnt even have a option for baggage services for lost baggage.......I was shocked......I then proceeded to the website again to call the previous number and got through to the operator again......this time same story......at least they are consistant with their response.....like a broken record and asked me to call those 2 numbers again.........and he added......those 2 numbers are the only numbers we have..........then I went to the website for a third time and tried the customer service line in australia. This time to talk to yet another person whom again asked me to call those 2 numbers again and all this time those three people never told me about the email baggage.claim@jetstar.com which I tried the first time but got a return email that said my email address was wrong...........so I gave up and tried to find the right email on their website but simply couldn't as they dont have it listed on their site. How the hell would I know that there is a period between baggage and services.

Thats when I found this website dontflyjetstar.com which was so much more informative then their website. So time check.......its already been 1 hr since I landed and anyone boarding now could have just seen the tab in the seat and took it without anyone knowing. My heart just sank at this time and I decided to accept my fate and email them knowing that by the time they got back to me I would have already lost it..........

So I went on my trip and got back to singapore where I decoded to try my luck and report it to lost and found services in which their general procedure was to send it to.

I made a report and was told that they had to email jetstar and they didnt even have a number to call the airline.......wow they werent joking avout budget. Anyways a few days later I get a call from lost and found and the tab was actually returned........I was so excited that some honest passenger actually found it and returned gave it to the staff which was great..........I was going to drop the entire thing and not lodge a complaint since what was mine has been returned. But guess what........this is the kicker......which started the whole ball rolling again. Jetstar actually got back to me and under their email agreement I cant reveal the contents but the jist of it was we tried, didnt find it........tough luck........omg.....they already returned it to me and yet they could send me such a sob generic email........my fire was started again to see how incompetent their whole corporation is........they dont even talk to one another. ........and we trust these guys to fly us around........WOW.......so here I am posting my experience.

Hope you guys enjoy this becaus3 I sure was blown away by their stupidity and whoever designed their system should really be .... . Anyways here is my story and I will pursue this to the full extent even though I have had my items returned. This is how pissed off I am at them.