Have been leaked a copy of Jetstar's Manila call centre ops manual. Worth checking out.
http://www.inc.com/ron-burley/the-5-smartest-things-to-say-to-an-angry-c...
This is every Jetstar victim's absolute dream. Call 131538 ... short wait in the phone queue ... greeted by a friendly operator ... who speaks fluent English ... sympathises with you ... apologises for yet another cock-up ... offers to help ... and actually does something! The reality is not a dream it's an absolute, despicable nightmare.
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Actually Jetstar staff never
Actually Jetstar staff never apologise, never sympathise, and never offer to help. Just a bunch of self righteous cunts!