JetStar "Great" Customer Care Service

I called JetStar Asia to ask for a refund of my ticket due to a problem with JetStar online booking system. I did call JetStar "cold"-line service 6 times and I wasted at least 1.5 hours for each call to talk to JetStar Customer Care officers but they could not resolve the issue. In August 2011 I talked to a Jetstar staff over the phone to explain the problem, and then he promised that someone would call me and give me the refund next week which was supposed to be mid of August 2011. I waited for more than 2 weeks but didn't get any calls from JetStar.

Attempt No: 3

Date: 29th Sept 2011

I called JetStar "cold"-line again on 29th Sept 2011 and talked to a lady named Reese (Log-In ID: XMPA0...). She promised a refund plus a 50$ voucher and the same old “Someone Will Call you” non-sense.

I have been waiting for that “someone” until 7th Oct 2011 but didn’t get any calls from JetStar. Then I called JetStar “cold-line” service again on 7th Oct 2011. I talked to a lady named Glxxx (Login Number: XMBO0__) and she promised that “someone” would contact me on Monday (10th Oct 2012).

Attempt No: 4

Date: 10th Oct 2011

Customer Service Officer (?): Jessica (Login ID: XJAJ0_)

Response: Not hard to Guess (yeah yeah the same)

Then, I asked her why JetStar did promise to give me a refund many times but didn’t do it. She said that she doesn’t know about what other Jetstar staffs promised to me as they are from different departments. What an irresponsible answer!!! Then she asked me to fax to her a bunch of documents and again promised that it would take two weeks to process.

What a waste of time with JetStar “cold-line” service. To ask for a refund, I wasted more than 10 hours to talk to JetStar staffs but they still can’t resolve the issue.

The best way to avoid such inconveniences is to never fly with JetStar again.

I’m still waiting for my refund and hoping to hear from that “Someone”. May be that “Someone” is too busy spamming the website, http://www.dontflyjetstar.com

International
Singapore-Singapore
Vietnam-Ho Chi Minh City

Comments

JetStar Sucks!!!

JetStar Sucks!!!

I will never never never fly

I will never never never fly with JetStar again...